Salesforce Senior Manager [Pharma & Life Science]

PricewaterhouseCoopers•Chicago, IL

About The Position

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. As part of the Salesforce Consulting Generalist team, you lead the implementation of Salesforce technology-enabled solutions that address the needs of large organizations. As a Senior Manager, you guide large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You leverage your proficiency in Salesforce to develop top-performing teams, solve complex problems, and deliver quality results, contributing to the overall success of the firm.

Requirements

Bachelor's Degree
7 years of experience

Nice To Haves

Master's Degree in Computer and Information Science or Management Information Systems preferred
One or more Salesforce.com certifications preferred
Proficiency in Salesforce technology-enabled solutions
Implementing technology solutions for compliance
Demonstrating leadership in developing Salesforce platform-based applications
Proven success in business development and relationship management
Leading teams and fostering innovation
Experience in software configuration and coding
Proficiency in multiple languages for clear communication

Responsibilities

Lead the deployment of Salesforce solutions for large-scale organizations
Innovate and refine processes to enhance operational effectiveness
Engage with clients at a senior level to achieve project success
Utilize Salesforce proficiency to build and guide top-performing teams
Tackle intricate challenges and deliver remarkable outcomes
Contribute to the firm's success through strategic advisory
Foster an environment of excellence and continuous improvement
Encourage open communication and collaboration within teams
Craft and convey clear, impactful and engaging messages that tell a holistic story
Apply systems thinking to identify underlying problems and/or opportunities
Validate outcomes with clients, share alternative perspectives, and act on client feedback
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations
Deepen and evolve your expertise with a focus on staying relevant
Initiate open and honest coaching conversations at all levels
Make difficult decisions and take action to resolve issues hindering team effectiveness
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements