Salesforce Senior Consultant, Functional Transformation
Deloitte•Tampa, FL
•$119,000 - $198,900•Hybrid
About The Position
Our Deloitte Customer team empowers organizations to build deeper relationships with customers. This includes supporting their marketing, sales, and service organizations. Post sales activities including service, customer success and professional services is growing in importance because of the role it plays in customer retention and expansion. Across a number of industries including High-Tech, Media, and Energy, Professional Services and Customer Success is becoming a pressing need.
Requirements
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
- 6+ years of consulting and Salesforce experience, including program and workshop design
- 2+ full life-cycle Salesforce implementations in at least two Salesforce clouds: Sales Cloud, Service Cloud, or Experience Cloud, and Financial Service Cloud
- Experience in Lightning (Aura and LWC)
- Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience.
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Nice To Haves
- Salesforce certifications
- Experience in one or more industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
- Experience presenting to technical and non-technical audiences
- Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)
- Advanced degree in a relevant field
Responsibilities
- Identifying business requirements
- Requirements management
- Functional design
- Prototyping
- Process design (including scenario design and flow mapping)
- Testing
- Training
- Defining support procedures
- Supporting implementations
Benefits
- Discretionary annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
