Salesforce Sales Cloud AMS - Technical Lead

Capgemini • Tampa, FL

6d • $73,150 - $174,000 • Hybrid

About The Position

The Salesforce Sales Cloud AMS Technical Lead is a senior technical role responsible for managing and enhancing a global Salesforce Sales Cloud support environment. The position combines deep Salesforce expertise, client-facing engagement, production support leadership, and AI-driven innovation to ensure reliable operations and continuous improvement.

Requirements

• 8+ years of Salesforce experience, primarily in Sales Cloud.
• 3+ years leading Salesforce AMS or production support teams.
• Strong expertise in Salesforce Sales Cloud, Apex, Lightning Web Components (LWC), Flows, integrations (REST/SOAP APIs), data management, security, DevOps, and release management.
• Experience managing global enterprise Salesforce implementations and support operations.
• Strong stakeholder management, communication, troubleshooting, and consultative problem-solving skills.

Nice To Haves

• Salesforce certifications such as Administrator, Sales Cloud Consultant, Platform Developer I/II, and Application Architect.
• Experience with Agentforce, Einstein AI, Data Cloud, Generative AI, and intelligent support automation.

Responsibilities

• Represent team in project meetings.
• Work with business and functional analysts, and software and solution architects in ensuring that programs and systems function as intended.
• Supervise, mentor and manage large teams of programmers in one or more projects.
• Lead Salesforce Sales Cloud AMS (Application Management Support) operations and serve as the primary escalation point for complex technical issues.
• Manage end-to-end resolution of incidents, defects, and service requests, including root cause analysis and long-term solution planning.
• Provide technical leadership to global teams across the USA, Europe, and India.
• Act as a trusted advisor to clients by translating business challenges into effective Salesforce solutions.
• Review solution designs, ensure adherence to Salesforce best practices, and guide development and support teams.
• Mentor Salesforce developers, administrators, and support analysts while promoting knowledge sharing.
• Drive AI and automation initiatives using Salesforce Agentforce, Einstein AI, Data Cloud, and Copilot capabilities to improve support efficiency and user experience.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed