Salesforce Revenue Cloud Advanced Associate Director

Protiviti • New York City, NY

2d • Hybrid

About The Position

Protiviti is looking for a Technology Consulting Associate Director to join our growing Salesforce Solutions team with a specialization in Salesforce Revenue Cloud Advanced. This individual will play a critical role in growing our Salesforce practice by mentoring team members, developing future leaders, contributing to thought leadership, and helping identify and pursue new client opportunities. As an Associate Director, you'll take a lead role in strengthening our relationships with clients and providing seamless guidance in the completion of engagements. You'll partner with our strategic clients to advise on and implement technical solutions to their most pressing challenges. You'll develop strategies to solve complex business problems using new ways of thinking, and devise solutions to support your clients' needs through analytics, automation or the latest tools and methods. You’ll develop new projects, help identify new business, and build lasting relationships with clients and within the community as you serve as an ambassador of Protiviti in the market. You will also be a mentor and provide growth and development to teams as you oversee the successful completion of project work plans.

Requirements

• Bachelor’s degree in a relevant discipline (e.g., Information Systems, Computer Science, Engineering, or related field).
• 9 + years working in professional services or industry.
• 5 + years of enterprise technology, CRM, ERP, Quote-to-Cash, Salesforce consulting, or related experience
• 5+ years leading Salesforce architecture and complex enterprise implementations
• Proficiency in Microsoft Office suite applications with specific emphasis on Word, Excel and PowerPoint. Secondary emphasis on Visio and Access.

Nice To Haves

• Salesforce Professional Certification such as Application Architect, System Architect, Integration Architect, Technical Architect, Revenue Cloud certifications, or similar strongly preferred.
• Experience with Salesforce Revenue Cloud Advanced and/or Salesforce CPQ, Billing, Order Management, Revenue Lifecycle Management, or adjacent Quote-to-Cash platforms
• Experience integrating Salesforce with enterprise applications such as SAP, Oracle, NetSuite, MuleSoft, tax engines, payment platforms, and other business-critical systems
• Demonstrated experience leading large-scale enterprise transformation initiatives involving multiple systems, business units, and stakeholder groups

Responsibilities

• Serve as the technical authority for Salesforce Revenue Cloud Advanced engagements, providing architecture and design leadership across complex enterprise implementations.
• Lead end-to-end Quote-to-Cash architecture spanning product catalog, pricing, quoting, contracts, orders, billing, and revenue operations processes.
• Translate complex business requirements into scalable Salesforce solutions while balancing configuration, customization, integration, performance, security, and maintainability.
• Establish architecture standards, technical governance models, design review processes, and development best practices.
• Provide leadership during complex integrations, deployments, production support scenarios, and technical escalations.
• Develop reusable solution patterns, reference architectures, accelerators, estimation models, delivery methodologies, and implementation standards.
• Build and maintain executive-level relationships with CIOs, CTOs, enterprise architects, and business leaders.
• Lead technical discovery sessions, architecture workshops, solution development, estimation activities, and proposal creation.
• Successfully identify, shape, and close new client opportunities through business development and consulting excellence.
• Mentor and lead teams, including project oversight, coaching, career development, resource planning, and talent cultivation.
• Communicate complex technical concepts to audiences ranging from technical teams to executive leadership.
• Establish and cultivate business relationships and a professional network, including with senior executives.
• Successfully pursue business development opportunities and identify and implement strategies to obtain new work or clientele.
• Develop technical teams and mentor Salesforce architects, developers, and consultants.
• Translate and communicate challenges to client personnel, including executives.
• Provide leadership and direct supervisory experience of teams including conducting performance appraisals, mentoring and coaching, oversight and review of work, coordination across teams, and understanding how to motivate.

Benefits

• medical, dental, and vision coverages
• FSA and HSA healthcare accounts
• life and accident insurance
• adoption and fertility assistance
• paid parental leave up to 10 weeks
• short/long term disability
• company 401(k) savings and investment plan with an employer match of 50% on the first 6% of your contributions
• Choice Time Off (CTO) for vacation, personal needs, and sick time
• 11 paid holidays each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager