Salesforce Project Manager

NeuraFlash, Part of Accenture•Remote - Canada (Alberta, British Columbia, Ontario Only), ON

21h•Hybrid

About The Position

NeuraFlash, Part of Accenture, is redefining the future of business through AI and technologies like Agentforce. As a leader in AI, Amazon, and Salesforce innovation, they create intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to revolutionize workflows and elevate customer experiences. They are pioneers in generative AI and AI agents, being Salesforce's #1 partner for Agentforce. The company is hiring a Salesforce & AWS Project Manager to work with Mid-Market & Enterprise customers. This role involves managing projects by analyzing requirements, developing designs, and implementing cloud-based solutions on Salesforce and Amazon Connect platforms. The ideal candidate has experience with various customer sizes, is comfortable in multiple roles, is professional and confident with VP and Director-level stakeholders, possesses a strong analytical and consultative mindset, and thrives under tight deadlines. This role is for individuals who appreciate working with cutting-edge technology and delivering digital solutions.

Requirements

5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform
Experience working in a professional services/consulting environment
Experience applying Agile approaches to project management
Experience with salesforce.com or Amazon Connect, serving as project manager or scrum leader
Experience with estimation/sizing and SOW/Change Order contracting
Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform
Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications

Nice To Haves

A hybrid skillset, prior role backgrounds similar to Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst. This candidate has seen multiple perspectives in a successful delivery engagement
Strong presentation and communication skills, including the ability to present functional and requirements content confidently to client stakeholders
Ability to work cohesively within a team and/or effectively as an individual
Bachelor's Degree in Business, Engineering, Information Technology or Management
Professional and confident while maintaining a focus on customer success

Responsibilities

Monitor and manage project financials, scope, and schedule to ensure the project stays on track for assigned client projects
Drive implementations of high-quality AI and digital service solutions
Act as the primary day-to-day point of contact for the client and the operational aspects of the project, with a focus on building strong customer relationships
Facilitate or co-lead with the customer project manager regular status meetings with the project team, sponsors, and all stakeholders
Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics, desired business outcomes, and measurable goals. Then track and report progress against those metrics throughout the engagement
Support requirements ownership across the engagement. Partnering with the SA to ensure business requirements are clearly captured, groomed, and traceable through delivery
Own user story creation and lead grooming sessions alongside the Solution Architect, owning the quality of user stories and acceptance criteria, and being able to present and speak to them confidently with clients and project teams
Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
Support end-user training efforts by coordinating training logistics, contributing to training materials, and ensuring readiness across client stakeholder groups
Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects
Coordinate with the Solution & Technical Architects to ensure that client business requirements are effectively incorporated into design specifications
Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery
Bring a high level of energy and enthusiasm to NeuraFlash, part of Accenture every day