Salesforce Technical Project Manager
About The Position
We are seeking a Salesforce Technical Program Manager to lead the planning, execution, and delivery of enterprise Salesforce initiatives supporting mission-critical federal operations within the U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT). This is part of a strategic effort to establish comprehensive, end-to-end Salesforce professional services for CBP, equipped to handle the full spectrum of operational and application development requests. This role serves as the primary interface between stakeholders, technical teams, and leadership, ensuring alignment with business objectives, governance requirements, and Agile delivery practices. The ideal candidate combines strong project management expertise with a solid understanding of Salesforce platforms, DevSecOps processes, and federal IT environments to drive successful outcomes across complex, multi-team efforts.
Requirements
- Master’s degree in Information Technology, Computer Science, Business Administration or related field
- 10+ years of experience managing IT programs or large-scale, multi-project portfolios
- Solid understanding of Salesforce platforms, DevSecOps processes, and federal IT environments
- Experience managing cross-functional teams in a highly collaborative work environment
- Experience with full lifecycle Agile program management
- Experience effectively communicating with senior levels of a customer organization
- Experience delivering solutions to production and/or migrating legacy applications to new modern platforms
- Experience meeting with customer and contractor personnel to formulate and review task plans and deliverable items as well as effectively execute those items in accordance with approved plans.
- Must be able to pass a government background investigation
- U.S. Citizenship required
Nice To Haves
- A certification in project management from a recognized credentialing agency (e.g. Project Management Professional (PMP) and/or Program Management Professional from the Project Management Institute) is preferred.
Responsibilities
- Lead end-to-end project management for Salesforce initiatives, including planning, execution, monitoring, and delivery
- Serve as the primary point of contact for stakeholders, ensuring clear communication and alignment with mission priorities
- Manage Agile processes, including sprint planning, backlog refinement, daily standups, reviews, and retrospectives
- Oversee release management activities, including coordination of deployments, change requests, and release schedules
- Track project performance using metrics (e.g., velocity, burn-down, schedule adherence) and provide regular status reporting
- Identify, assess, and manage risks, issues, and dependencies, ensuring timely mitigation and escalation
- Coordinate cross-functional teams including developers, architects, platform administrators, and SMEs
- Ensure compliance with governance processes, security requirements, and federal IT standards
- Support resource planning, staffing coordination, and workload management
- Drive continuous improvement initiatives across delivery processes, tools, and team performance
Benefits
- 401(k)
- 401(k) matching up to 4%
- Competitive Pay
- Comprehensive Medical, Dental, and Vision coverage fully paid for employees
- Flexible Schedule
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
