Salesforce Platform Manager

Marcus & Millichap•Seattle, WA

About The Position

Marcus & Millichap is seeking a Salesforce Platform Manager capable of multi-team ownership at the enterprise level. Functions of those teams include platform development, platform administration, and escalated support. This role is responsible for ensuring platform reliability, rapid resolution of complex production issues, and strong governance across Salesforce development, administration, configuration, and integrations. This is a hands-on leadership role for someone who thrives in high-impact enterprise environments— setting operational standards, driving accountability, and leading stability, focused improvements that protect business-critical workflows. This role reports to the Director of Cloud Operations and Integrations and plays a critical role in delivering high value projects, protecting Salesforce platform reliability, ensuring business continuity, and driving operational excellence across one of the company’s most important enterprise systems.

Requirements

5+ years of experience supporting Salesforce in production.
Strong working knowledge of Salesforce development, administration, and configuration.
Strong working knowledge of workflow automation, Flows, validation rules.
Strong working knowledge of role hierarchy, permissions, governance controls.
Strong working knowledge of integrations, APIs, and cross-system dependencies.
Proven experience leading and mentoring technical support or platform teams.
Deep understanding of incident management, root-cause analysis, and operational reliability.
Salesforce certifications (Admin, Platform App Builder, Advanced Admin, or similar).
Experience supporting mission-critical or revenue-impacting Salesforce environments.
Familiarity with CI/CD release pipelines and Salesforce deployment tooling.
Experience with monitoring, logging, and proactive alerting for SaaS platforms.
Background in high-availability or regulated operational environments.
Calm, structured, and decisive.
Strong ownership mindset — drives issues through to permanent resolution.
Excellent communicator across technical and non-technical audiences.
Comfortable enforcing standards, governance, and accountability.
Bias toward prevention, automation, and long-term platform resilience.

Responsibilities

Lead end-to-end Salesforce project development, from solution design through build, testing, and deployment.
Define project scope, milestones, and success criteria in collaboration with business stakeholders and technical teams.
Manage the full development lifecycle across Salesforce platform products, ensuring solutions align with organizational goals and Salesforce best practices.
Oversee configuration, customization, and development activities including flows, Apex, Lightning Web Components, and declarative tooling.
Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues.
Lead deep root-cause investigations across Salesforce configuration and automation, role/security model issues, data integrity and platform performance, and integration failures and API-related disruptions.
Ensure platform uptime, stability, and operational resilience across all Salesforce functions.
Own Salesforce support operations including incident response and escalation management, problem management and recurring issue reduction, and change management and release stability controls.
Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed.
Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load.
Establish and enforce platform governance standards across configuration management, deployment controls, environment strategy, and security and access compliance.
Ensure operational best practices for release coordination, platform documentation, and audit readiness and system controls.
Promote a culture of prevention over reaction.
Lead and mentor Salesforce development engineers and administrators, setting clear expectations for ownership and execution.
Coach teams on technical troubleshooting discipline, strong documentation habits, and reliable escalation and response standards.
Partner with leadership on performance development, skills growth, and platform support maturity.
Partner closely with Business and Technology stakeholders to align platform support priorities.
Translate business-impacting issues into structured operational and technical action plans.
Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk.
Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt.
Improve runbooks, knowledge sharing, and documentation across support teams.
Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead.
Support long-term Salesforce stability while enabling scalable enhancements.