Salesforce Platform Owner

Watts Water Technologies•North Andover, MA

2d•Remote

About The Position

This strategic, highly collaborative individual, as part of the Information Technology team, is responsible for the end-to-end ownership, vision, and delivery of Watts’ Salesforce platform. This role drives alignment between business needs, customer experience, and technology strategy while ensuring the platform delivers scalable, high-quality solutions that enable sales and commercial success. This position reports to the VP, Customer and Commercial Platforms. This role can be remote and based in the East Coast US region, with travel as required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)
7+ years of experience with Salesforce platform solutions, including Sales Cloud and Service Cloud
Strong understanding of Salesforce data models, standard functionality, and platform capabilities
Experience operating as a product owner or in a similar platform ownership role
Proven experience delivering complex technology solutions using Agile or SAFe methodologies
Experience managing multiple projects and priorities in a fast-paced, matrixed environment
Strong stakeholder management and cross-functional collaboration skills
Excellent written, verbal, and interpersonal communication skills
Experience working across geographically dispersed and virtual teams
Ability to translate business needs into technical requirements and actionable deliverables
Understanding of systems development lifecycle and project delivery frameworks
Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
Must successfully establish employment eligibility and satisfactorily complete background checks and any required pre-employment testing as a condition of employment

Nice To Haves

Experience with Salesforce Revenue Cloud Advanced or CPQ solutions
Experience supporting B2B or manufacturing sales environments
Experience working with offshore or third-party delivery teams
Strong analytical and problem-solving capabilities
Executive presence and ability to influence at all levels of the organization
Experience driving platform strategy and long-term roadmap development

Responsibilities

Own and execute the Salesforce platform roadmap aligned to business, customer, and IT strategy
Serve as the primary product owner for Salesforce, managing backlog, prioritization, and feature delivery
Define, maintain, and communicate platform vision, roadmap, and release plans
Lead Agile product management processes, including sprint planning, backlog grooming, and stakeholder alignment
Partner with business stakeholders to understand needs, define requirements, and deliver scalable solutions
Act as the primary liaison between business teams and technical delivery teams
Advocate for business needs while ensuring adherence to platform architecture and governance standards
Deliver projects on time, within budget, and in alignment with defined scope and quality standards
Identify risks, manage scope changes, and proactively communicate project status and challenges
Define user stories, acceptance criteria, and ensure successful validation of delivered solutions
Plan release capacity and prioritize features to maximize business value
Align product initiatives with enterprise architecture and overall technology strategy
Monitor platform performance and service levels, identifying opportunities for continuous improvement
Build strong relationships across cross-functional teams, including IT, sales, and customer experience
Act as a trusted advisor to stakeholders on Salesforce capabilities and opportunities
Evaluate new Salesforce products and features to drive innovation and value creation
Support business case development and investment prioritization
Maintain current knowledge of Salesforce capabilities, trends, and best practices
Contribute to overall team success through collaboration and execution of additional responsibilities as needed
Assume responsibility for other projects and duties as assigned by the VP, Customer and Commercial Platforms or Company management.
Responsibility directly tied to Watts values of Integrity, Accountability, Continuous Improvement, and Transparency.