Salesforce Product Manager

Langley Federal Credit Union•Newport News, VA

2d•Onsite

About The Position

Langley Federal Credit Union is seeking a Full-Time Salesforce Product Manager to work on-site at their Newport News corporate office. This role is responsible for identifying, scoping, and prioritizing improvements to Salesforce and related technologies to enhance sales and service experiences. The Product Manager will maximize the investment in Salesforce, ensuring it improves member experience and aligns with the company's business strategy. Utilizing member experience design and agile approaches, this individual will lead cross-functional teams to deliver ongoing enhancements that support a superior member experience.

Requirements

Bachelor’s degree or equivalent education and related experience required.
Salesforce certification is required including one or more of the following: Financial Services Cloud, Service Cloud Consultant, Sales Cloud Consultant, Platform Strategy Designer, Platform User Experience Designer, Salesforce Admin, Salesforce Certified Business Analyst, Experience Cloud Consultant, or Omnistudio Consultant.
Three years of experience using Salesforce required.
Involvement in the implementation process is strongly preferred.
Use of Salesforce in a financial institution experience strongly preferred.
One-year experience working in an agile product development environment preferred.
One-year experience working in banking preferred.

Responsibilities

Independently leverage research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translate technology products and experience opportunities into initiatives and drive the execution strategy development.
Champion and drive technology & experience opportunities from idea to validation and implementation.
Collaborate with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.).
Lead the development of business case artifacts and hypothesis for scoping and prioritization of efforts.
Drive strategies and initiatives that maximize Langley’s investment in Salesforce, ensuring the platform delivers measurable value, efficiency, and business alignment.
Serve as a financial services and Salesforce subject matter expert throughout the development lifecycle from idea through launch and optimization.
Prepare compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience.
Guide small, matrixed teams in identifying new opportunities, balancing priorities, and making trade-offs to ensure value delivery.
Maintain and prioritize the Salesforce project backlog, ensuring the highest priority initiatives are prioritized while ensuring alignment with business goals and platform ROI.
Lead weekly scrum and daily standups as needed to ensure effective alignment, communication and collaboration.
Lead stakeholder meetings to communicate product updates and solicit feedback.
Make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
Analyze user feedback and other data to identify practical solutions that enhance platform impact.
Collaborate across business units to champion platform adoption and value creation, regardless of organizational structures while advocating for the benefit of the member.
Ensure all platform changes and enhancements align with Langley’s risk and regulatory requirements; proactively escalate concerns as needed.

Benefits

Affordable medical, dental, and vision plans
Educational Assistance, encompassing books, lab fees, registration costs, and more.
Support for Student Loan Repayment.
Abundant Career Growth Opportunities.
Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
Paid Sick Time for all team members.
Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
Company-covered short- and long-term disability insurance.
Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
Flexible Health Care and Dependent Care benefits.