Salesforce Platform Owner

Parkland Corporation•Calgary, AB

About The Position

The Salesforce Product Owner bridges business strategy and technical execution across the enterprise ecosystem. In this role, you will own the platform roadmap, prioritize the sprint backlog, and translate high-level organizational goals into actionable, well-scoped user stories. Functioning at the intersection of business operations, enterprise architecture, and technical delivery teams, you will champion platform efficiency, drive end-user adoption, and ensure continuous value delivery across core Salesforce environments (such as Sales Cloud, Service Cloud, or Experience Cloud).

Requirements

In-depth functional knowledge of core products (Sales Cloud, Service Cloud, Experience Cloud, or Agent force tools) and declarative platform capabilities.
Mastery of Agile/Scrum frameworks, user story drafting, feature mapping, acceptance criteria framing, and release planning using tools like Jira or Azure DevOps.
Exceptional communication, negotiation, and presentation skills with the ability to bridge non-technical business units and technical execution teams effectively.
Strong analytical ability to track platform metrics, assess process bottlenecks, and translate raw system data into clear recommendations for executive leadership.
Experience leading UAT sessions, writing end-user documentation, organizing training webinars, and driving organizational change for high system adoption.
4+ years of dedicated experience as a Salesforce Product Owner, Business Analyst, or Product Manager leading technical delivery in an enterprise environment.
Hands-on proficiency with Agile project tracking tools (Jira, Azure DevOps, Confluence).
Required: Salesforce Certified Administrator and Salesforce Certified Business Analyst.

Nice To Haves

Certified Scrum Product Owner (CSPO), PMI-ACP, or Salesforce Certified Sales/Service Cloud Consultant.

Responsibilities

Define, maintain, and execute the short- and long-term Salesforce product vision, ensuring all enhancements align directly with key business goals, operational metrics, and organizational KPIs.
Maintain, refine, and prioritize the product backlog. Drive backlog grooming sessions to balance strategic business impact, technical debt mitigation, and technical feasibility with delivery teams.
Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear, detailed user stories equipped with robust acceptance criteria and test cases.
Lead or co-facilitate core Agile/Scrum ceremonies (Sprint Planning, Daily Standups, Backlog Refinement, Sprint Reviews, and Retrospectives) in close partnership with Scrum Masters, Salesforce Administrators, and Developers.
Oversee and coordinate User Acceptance Testing (UAT) with business champions. Design release management communication, drive change management initiatives, and track platform adoption metrics to continuously optimize user workflows.
Collaborate with Admin Architects, Developers, and enterprise IT leads to review technical designs, ensure declarative-first alignment, and maintain strict data and security governance standards.