ServiceNow PM (PMP)

InnoSoul•Raleigh, NC

4d•Hybrid

About The Position

The NC Department of Health and Human Services (DHHS) is seeking a senior project manager to manage the planning and implementation of a statewide IT project. The North Carolina Department of Health and Human Services requires the services of a senior project manager to manage the planning and implementation of COVID IT projects. This lead project management role will work with multiple internal and external stakeholders and selected vendor(s) to analyze, plan, and implement the new system. This position will be responsible for working with senior-level business executives, IT personnel, business program resources and Vendor staff to execute project requirements and manage stakeholder expectations. This position will manage the day-to-day activities for the project and complete all input to the State Project Management (Touchdown) system as needed.

Requirements

Project management experience, preferably with large, complex automation implementation efforts
8 Years Demonstrated Project Management experience on system deployments with multiple clients.
8 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability.
8 Years Demonstrated oral and written communication and presentation skills.
8 Years Experience with MS Office and SharePoint.
5 Years Demonstrated experience with both Waterfall and Agile Projects
8 Years Demonstrate technical architecture/infrastructure knowledge and experience, including experience with multiple hardware platforms and operating system
5 Years Demonstrated technical knowledge and analysis skills with hands-on experience in development, data base design, and web-based technologies
The selected candidate must be a results-oriented individual with a very strong work ethic and must be able to demonstrate excellent IT Project Management, negotiation, communication and problem-solving skills.
Capable of leading effective project meetings that are tailored to the audience
Ability to create simple to complex project plans, timelines and work breakdown structures using project management tools
Must have proficiency in project management, agile, scrum, and kanban software tools
Must have strategic planning skills with good understanding of roadmap development.
Ability to write and present effective project materials, including presentations and status reports
Ability to work effectively with all levels of staff, clients and other IT personnel
Proven experience with working collaboratively with business/program partners
Ability to effectively identify and resolve system or business process/project issues
Ability to build, influence, lead and motivate effective teams towards end results
Flexibility, adaptability, and ability to work in a high-demand dynamic environment
Strong analytical skills
Strong written and oral communication skills, including development of project
Must have experience writing RFPs/technical writing
Must have experience as a Project Manager on a Salesforce/MS Dynamics/ServiceNow implementation project

Nice To Haves

Highly desired 8 Years Experience writing RFPs/technical writing
Highly desired 5 Years Comfortable working in an environment that is driving toward Agile Transformation while continuing to operate within a mature waterfall structure
Highly desired 5 Years Experience with Jira
Highly desired 3 Years Experience with DevOps processes, tools, and techniques
Highly desired 3 Years Demonstrated experience with Salesforce deployments with multiple clients.
Candidate with PMP Certification
Experience managing or supervising legacy system replacement projects
Experience collaborating with State and Local Government
Experience planning and managing data conversion activities
Experience building rollout plans.

Responsibilities

Developing and maintaining detailed project schedule, budget and monitoring expenditures
Developing and maintaining all required project management artifacts following State, DHHS and PMBOK guidelines
Managing scope, resources, timelines, costs/budget, quality, communication, and procurements to meet the goals of the State
Leading and performing hands-on analysis of the business and technical environments, and writing RFP
Working with vendors to manage contract deliverables, oversee all vendor activities to ensure that all the milestones are met
Ensuring that project plans and schedules are established and maintained, ensuring that deliverables are completed timely and accurately
Establishing project governance, conducting formal presentations, coordinating with all project stakeholders and ensure that appropriate project controls are instituted
Serving as an IT project liaison to the business client
Working with business stakeholders to develop necessary project management, change management, risk management, rollout, and training plans
Working with the technical team to ensure technical readiness during implementation and supervising implementation activities
Developing and maintaining all required State CIO project documentation