Salesforce Lead

TEKsystems•Orlando, FL

4d•$95 - $95•Onsite

About The Position

Seeking a highly experienced Salesforce Technical Lead and Subject Matter Expert to support its strategic Prism initiative, focused on modernizing Premium Services operations. The initial phase of Prism focuses on VIP Tour operations, including guest booking, fulfillment, scheduling, payments, and operational workflows. Long-term expansion plans and additional guest experiences. This role will serve as the internal Salesforce expert and trusted technical authority throughout the Salesforce implementation lifecycle. Salesforce is the strategic platform and Birlasoft is the implementation partner. The successful candidate will provide architectural guidance, technical leadership, governance, and oversight to ensure business and technology objectives are achieved. This role will spend approximately 70% of its time supporting the Prism implementation and 30% supporting existing Premium Services Salesforce initiatives.

Requirements

8+ years of Salesforce platform experience
Strong Salesforce architecture
Experience leading enterprise Salesforce implementations
Experience overseeing third-party implementation partners
Strong Apex and Lightning Web Components expertise
Experience integrating Salesforce with enterprise applications
Strong understanding of API-driven architecture
Salesforce DX and source-driven development experience
Ability to communicate effectively with both technical and non-technical stakeholders
Experience advising leadership and influencing technical strategy

Nice To Haves

Experience with Agentforce and Salesforce AI capabilities preferred
Salesforce certifications strongly preferred
Hospitality, travel, reservations, ticketing, guest services, or customer experience background preferred

Responsibilities

Lead Salesforce architecture and technical design discussions
Design, develop, and maintain Salesforce solutions utilizing Apex, Lightning Web Components, SOQL, and related technologies
Review and evaluate vendor-delivered Salesforce solutions
Provide technical governance and implementation oversight
Architect and support integrations between Salesforce and enterprise systems
Identify process automation and business optimization opportunities
Evaluate emerging Salesforce capabilities such as Agentforce and AI-powered workflows
Collaborate with Product, Engineering, Architecture, and Business stakeholders
Establish internal Salesforce knowledge and best practices
Support long-term platform scalability and extensibility across Premium Services initiatives