Salesforce Functional Lead
About The Position
We're seeking an enthusiastic Salesforce Functional Lead with relevant experience. This role is ideal for someone eager to develop their career in Salesforce technologies, supporting presales initiatives and helping to grow our professional services practice. The Functional Analyst supports the Functional Lead in capturing, elaborating, and documenting business requirements, translating them into structured Salesforce user stories and functional specifications. This role provides detailed analytical throughput to keep the backlog populated with well-defined, delivery-ready stories.
Requirements
- Jira
- ChatGPT
Responsibilities
- Conduct requirements elicitation and documentation sessions with client stakeholders and subject matter experts.
- Draft user stories, acceptance criteria, and process flow documentation for OmniStudio-based features.
- Maintain and groom Jira backlog items in alignment with the Functional Lead priorities and sprint planning needs.
- Produce functional specification documents, screen flow diagrams, and data mapping references for use by offshore build teams.
- Validate process designs against OmniStudio capabilities in partnership with the Functional Lead and Solution Architect.
- Support UAT preparation including test scenario development, expected result documentation, and defect triage assistance.
- Use ChatGPT to accelerate requirements documentation, story drafting, and functional analysis deliverable production.
- Participate in backlog grooming sessions, contributing story-level clarification and dependency identification.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life insurance
- Disability insurance
- Employee assistance programs
- Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
