Salesforce Functional Lead

Capgemini • Dallas, TX

3d • $86,900 - $203,800

About The Position

We are seeking an enthusiastic Salesforce Functional Lead with relevant experience. This role is ideal for someone eager to develop their career in Salesforce technologies, helping to grow our professional service practice.

Requirements

• 7-10 years of experience as a client-facing Salesforce Business Analyst/Functional Lead with at-least 5+ Salesforce projects and at-least one in Sales and one in Service Cloud
• Develop/refine as-is and to-be business processes and ‘use-cases’ using SAFe principles, customer journey maps, and design principles.
• Extensive knowledge of the Salesforce Core data model
• Ability to analyze and document complex business processes using process modelling tools such as Mural, Microsoft Visio and/or LucidChart.

Responsibilities

• Demonstrated knowledge of the business analysis skills, including process and data-driven analysis experience using common industry frameworks.
• Proven experience driving consensus across multiple stakeholders from different business functions.
• Extensive knowledge of Salesforce configuration, customization, and extension. Should be a subject-matter expert (SME) across platform features, including contact/Opportunity/Lead management, Pipeline and Forecast management, File sync & share, quotes, and Case management
• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases
• Effective at managing a team and prioritizing multiple tasks simultaneously

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed