Salesforce Solution Architect / Functional Lead - 0518 SS #1

NavitasPartners • Edison, NJ

2d • Onsite

About The Position

We are seeking an experienced Salesforce Solution Architect / Functional Lead to serve as the strategic and hands-on bridge between business objectives and the Salesforce ecosystem. This role will focus on driving platform enhancements, optimizing cross-system data flows, improving user adoption, and supporting customer satisfaction initiatives across Sales Cloud, Service Cloud, and Experience Cloud environments. The ideal candidate is a proactive problem-solver with strong architectural expertise, hands-on Salesforce functional experience, and the ability to lead solution delivery in a fast-paced enterprise environment.

Requirements

• 8–10+ years of overall IT or Business Systems experience
• 5–7+ years of dedicated Salesforce experience
• Strong expertise across: Salesforce Sales Cloud, Service Cloud, Experience Cloud
• Experience with Salesforce configuration and automation tools including: Flow Builder, Process Builder
• Salesforce Setup & Administration
• Strong understanding of Salesforce data architecture and integrations
• Experience managing offshore delivery coordination
• Excellent communication, stakeholder management, and documentation skills
• Salesforce & CRM Platforms
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• HubSpot CRM
• Agile & Documentation Tools
• Jira
• Rally
• Confluence
• Data & Integration Tools
• Salesforce Data Loader
• Workbench
• Salesforce Inspector
• ETL Tools
• Snowflake Data Fabric technologies
• Process Mapping & Collaboration
• Lucidchart
• Microsoft Visio
• Third-Party Ecosystem Tools
• Conga Composer
• DocuSign eSignature
• AWS Services

Nice To Haves

• Strong process mapping and business analysis capabilities
• Experience supporting customer portals and self-service experiences
• Knowledge of proposal management and operational workflow optimization
• Experience preparing scalable Salesforce data models
• Ability to work collaboratively across onshore and offshore teams

Responsibilities

• Lead solution architecture and functional design across: Salesforce Sales Cloud, Service Cloud, Experience Cloud
• Provide hands-on platform guidance and configuration support
• Support portal strategies related to: Scheduling capabilities, Invoice management, Future e-commerce gateway initiatives
• Ensure scalable and sustainable platform architecture aligned with business goals
• Manage and optimize Salesforce data architecture and data flows
• Oversee HubSpot-to-Salesforce lead routing processes
• Support and maintain multiple downstream system integrations
• Analyze and improve end-to-end functional workflows and integration efficiency
• Collaborate with technical teams to support ETL and data management strategies
• Partner closely with Delivery Leads and business stakeholders
• Translate business requirements into scalable Salesforce solutions
• Provide functional and architectural leadership for enhancement initiatives
• Support roadmap execution and operational prioritization
• Drive backlog grooming, prioritization, and enhancement execution
• Create and manage Standard Operating Procedures (SOPs)
• Support proposal management process optimization
• Prepare Salesforce data models and business processes for future scalability
• Manage and optimize integrations and workflows involving: HubSpot, DocuSign, Amazon Web Services, Conga
• Support document generation, workflow automation, and eSignature processes
• Review offshore deployment logs and overnight status updates
• Conduct strategic planning sessions with Delivery Leads
• Triage and prioritize support tickets and enhancement requests
• Separate operational support issues from long-term strategic initiatives
• Design functional data flows and process maps
• Lead offshore coordination and daily development handoffs
• Support technical troubleshooting and unblock delivery challenges
• Maintain project documentation and process visibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed