Salesforce Solution Architect

Capgemini • Irving, TX

18h • $82,082 - $193,440 • Hybrid

About The Position

We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

Requirements

• Minimum 5 years of Salesforce implementation experience as a Solution Architect.
• Proven expertise in Salesforce Service Cloud and related capabilities.
• Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
• Experience leading technical design and governance processes.
• Salesforce Certifications: Service Cloud, Experience Cloud (required).
• Experience with Revenue Cloud and handling sensitive data (e.g., export control).
• Familiarity with analytics tools and integration frameworks.
• Excellent communication and documentation skills.

Responsibilities

• Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
• Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
• Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
• Produce high-quality documentation and oversee low-level technical design deliverables.
• Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
• Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed