Salesforce Field Service Test Lead

Capgemini • Chicago, ND

2d • $89,400 - $166,398 • Hybrid

About The Position

Capgemini is seeking an experienced Salesforce Field Service Test Lead to lead end-to-end quality assurance for Salesforce Field Service implementations and enhancements, including integrated applications, interfaces, and downstream systems. The role focuses on functional expertise across scheduling, dispatching, routing, and field service workflows, alongside test management and Quality Engineering.

Requirements

• Strong hands-on functional and testing expertise in Salesforce Field Service, including scheduling, dispatching, routing, and associated field service processes.
• Proven experience leading test management and Quality Engineering activities for complex Salesforce implementations or transformation programs.
• Strong experience with end-to-end integration testing across multiple enterprise applications, systems, APIs, interfaces, and data flows.
• Experience developing test strategies, test plans, test scenarios, traceability, defect management processes, and release-quality reporting.
• Exposure to functional, integration, regression, performance, and security testing, and ability to coordinate specialized testing activities across teams.
• Strong stakeholder management and communication skills, including experience working across business, Salesforce, development, integration, infrastructure, and QA teams.
• Ability to manage multiple testing workstreams, dependencies, defects, and delivery risks while maintaining accountability for solution quality.

Responsibilities

• Lead test strategy, planning, execution, and quality assurance for Salesforce Field Service implementations and enhancements.
• Drive functional testing of Salesforce Field Service workflows, especially scheduling, dispatching, routing, and related end-to-end business processes.
• Plan and coordinate end-to-end integration testing across Salesforce and upstream and downstream applications, systems, APIs, interfaces, and dependent platforms.
• Define test scenarios and ensure coverage across functional, integration, regression, system, and end-to-end testing.
• Coordinate performance and security testing and track related issues, risks, and dependencies through resolution.
• Lead defect management, triage, prioritization, retesting, and quality tracking with development, integration, business, and delivery teams.
• Manage testing progress, quality metrics, risks, dependencies, and status reporting for project and business stakeholders.
• Drive test governance and quality assurance aligned with business requirements, release objectives, and quality standards.

Benefits

• Paid time off, including vacation (12–25 days depending on employee grade), company-paid holidays, personal days, and sick leave
• Medical, dental, and vision coverage
• Retirement savings plans, including 401(k) in the U.S.
• Life and disability insurance
• Employee assistance programs
• Other benefits based on local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed