Salesforce Engagement Manager II

TEKsystems•Baltimore, MD

2d•Remote

About The Position

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team Requires: The Salesforce Engagement Manager (EM) II is a delivery leadership position within the TEKsystems Global Service's (TGS) organization, responsible for managing one or more engagements or engagement teams at a time. The Salesforce EM is responsible for managing customer expectations through regular check-ins and timely updates on engagement progress. The EM ensures service delivery and that the outcomes align with client success criteria. The role quantifies the business benefits of engagement outcomes throughout the engagement lifecycle. This position requires strong project management skills, proficiency in relevant technical practices, and a proven track record of successful client engagements. The role is measured by customer satisfaction, customer retention/expansion, financial targets achieved, and billable utilization for all engagements in their portfolio. This role may require travel several times per year.

Requirements

Bachelor’s Degree or equivalent, relevant experience
PMP and/or IAOP (Outsourcing Professional) & Scrum Master certification. Any Salesforce Certifications are a huge plus.
Exposure to Agile methodologies: Scrum, Kanban, SAFe, XP.
Excellent oral and written communication skills.
Analysis and problem-solving skills.
Time management and organizational skills.
People management skills.

Nice To Haves

Any Salesforce Certifications are a huge plus.

Responsibilities

Engagement Management: Overseeing Salesforce engagements to ensure objectives are met, delivered on time, and within budget. Additionally, ensuring internal compliance requirements are met.
Financial Management: Managing the financial aspects of engagements, including budgeting, forecasting, and ensuring profitability.
Resource Allocation and Optimization: Ensuring efficient utilization of resources across engagements, optimizing team performance and engagement outcomes.
Risk Management and Mitigation: Identifying potential risks early and implementing strategies to mitigate them, ensuring engagement stability.
Client Relationship Management: Builds rapport and maintains relationships with client stakeholders to understand their long-term goals and align services accordingly.
Stakeholder Communication: Providing regular updates to internal/external stakeholders on engagement progress, challenges, and outcomes.
Performance Reporting: Preparing detailed performance reports and presenting them to senior management and clients.
Team Leadership and Development: Leading engagement teams, mentoring junior resources, and fostering a collaborative team environment.
Client Satisfaction and Retention: Focusing on client satisfaction and retention by delivering high-quality services and addressing any issues promptly.
Business Development: Identifying opportunities and collaborating with sales/practice partners for upselling and cross-selling to existing clients, contributing to organic business growth.