Salesforce Domain Owner

Trimble Inc.•Lake Oswego, OR

1d•$170,600 - $234,600•Onsite

About The Position

Transform innovation as our next Salesforce Service Cloud Domain Owner! Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven transformation across global industries. About Us: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great: In this role, you will serve as the premier strategic architect for our global customer support ecosystem, directly driving the integration of next-generation AI, automation, and omnichannel solutions to shape how millions of customers interact with our technology.

Requirements

You possess 8+ years of dedicated experience managing CRM and customer support systems, with a deep mastery of Salesforce Service Cloud.
You have a proven track record of managing enterprise domain-level strategy, product roadmaps, and global KPI tracking.
You bring a deep understanding of modern contact center operations, case management systems, and agent workflows.
You are a natural collaborator skilled at aligning globally distributed stakeholders across multiple time zones.
You possess a Bachelor’s degree in Business, Information Systems, or a related technical discipline.

Nice To Haves

Professional Salesforce Service Cloud Consultant or Architect certifications.
Hands-on experience implementing AI-driven customer service tools like Einstein Bots or Agent Assist.
Practical familiarity with omnichannel contact center technologies, CTI, and messaging platforms.
Strong background with ITIL or structured service management frameworks.

Responsibilities

Spearhead the end-to-end strategy and roadmap for the Salesforce Support Center, ensuring alignment with customer experience and business goals.
Drive the adoption of cutting-edge automation and AI capabilities, including chatbots, case classification, and predictive insights, to enhance service efficiency.
Champion key Service Cloud capabilities across case management, omnichannel routing, knowledge management, and self-service portals.
Orchestrate cross-functional collaboration among delivery, integration, and data teams to translate stakeholder needs into impactful software initiatives.
Establish governance frameworks and best practices to protect domain integrity, consistency, and alignment with enterprise architecture.