Salesforce Developer

State of Connecticut • Hartford, CT

4d • Hybrid

About The Position

The State of Connecticut’s Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is seeking a Salesforce Developer (Information Technology Analyst 2) to maintain legacy applications and develop Salesforce solutions for the Department of Social Services (DSS) Micro Apps Team. The role supports the maintenance and operation of a newly implemented Interactive Voice Response (IVR) system using Salesforce and Amazon Web Services (AWS) Connect.

The developer translates business requirements into solutions that use the Salesforce platform and integrations effectively; designs scalable, maintainable applications according to Salesforce best practices; and develops end-to-end solutions using Apex, Triggers, Lightning Web Components, Visualforce, external data integrations, middleware such as MuleSoft, and Salesforce APIs. The role also automates business processes, contributes to estimates and project scheduling, participates in peer code reviews and unit testing, and provides application support through defect analysis, troubleshooting, resolution, and root-cause analysis.

This is a full-time, 40-hour-per-week position, Monday through Friday, on the first shift (8:00 a.m. to 4:30 p.m.). The work arrangement is hybrid, combining on-site and remote work, and the listed location is Hartford, Connecticut. The position is classified as Information Technology Analyst 2 and has a career pathway that may advance to Information Technology Analyst 3 and Information Technology Supervisor.

Requirements

• Six years of experience in information technology operations, programming, systems/software development, or another IT-related support area.
• At least one year of the general experience must involve professional IT work in areas such as microcomputer hardware, software, and operating-system installation and support; information-systems analysis, design, and development; network hardware and software installation and support; network problem diagnosis and resolution; or a closely related professional IT function.
• College training in management information systems, computer science, or an IT-related area may substitute for general experience at 15 semester hours per half-year, up to a maximum of four years for a bachelor’s degree.
• A master’s degree in management information systems, computer science, or electrical engineering may substitute for one additional year of general experience.
• Considerable knowledge of IT equipment and diagnostic tools; systems analysis, design, development, and programming; information systems; programming languages; computer technology; software generation; systems security and disaster recovery; operating systems; and project management.
• Considerable interpersonal, oral and written communication, technical problem-solving, logic, analysis, and project-coordination skills.
• Ability to analyze, troubleshoot, and resolve data-communications problems; write, test, and debug programs; use development tools; prepare documentation; and identify, analyze, and resolve complex business and technical problems.

Nice To Haves

• Experience with Salesforce declarative development, including Process Builder, Workflow Rules, and Lightning App Builder.
• Experience with Salesforce programming, including Visualforce, Lightning Web Components, Apex, SOQL, and SOSL.
• Experience with Salesforce architecture, APIs, security configuration, sharing rules, and user management.
• Experience with Agile software development.
• Experience with REST and SOAP APIs, OAuth authentication, Single Sign-On (SSO), and CI/CD deployment processes.

Responsibilities

• Translate business requirements into solutions that leverage Salesforce and related integrations.
• Design solutions using Salesforce best practices and introduce new technologies when necessary.
• Design, build, and configure functional, scalable, and maintainable applications.
• Develop end-to-end Salesforce solutions using Apex, Triggers, Lightning Web Components, Visualforce, external data integrations, middleware such as MuleSoft, and Salesforce APIs.
• Automate business processes using Salesforce tools such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and email alerts.
• Assist with estimating work effort, determining required resources, and developing schedules.
• Participate in peer code reviews and unit testing.
• Support applications by analyzing, reproducing, and fixing defects and performing root-cause analysis.
• Troubleshoot and resolve functional and performance-related issues.
• Maintain and support the Salesforce- and AWS Connect-based IVR system and related legacy applications.
• Perform related duties as required.

Benefits

• Professional growth and development opportunities.
• Healthy work/life balance.
• State employee benefits are referenced, with details available on the State Employee Benefits Overview page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed