Sr. Salesforce Developer

Arkos Health • Plano, TX

2d • Remote

About The Position

Arkos Health is a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. The Senior Salesforce Developer will be responsible for managing and optimizing the organization's Salesforce platform to ensure its effective utilization across departments. Expertise in Salesforce administration, configuration, and customization will play a pivotal role in streamlining our healthcare processes, enhancing customer relationship management, and driving overall business growth. The Senior Salesforce Developer will collaborate with cross-functional teams, including clinical, care coordination, marketing, and IT, to identify requirements, implement solutions, and provide ongoing support to maximize the platform's potential.

Requirements

• Must reside and be fully authorized to work in the US.
• Bachelor’s Degree in relevant field or equivalent work experience
• Extensive experience as a Salesforce Administrator, preferably with Salesforce Administrator or Advanced Administrator certifications
• Proven expertise in Salesforce configuration, customization, and administration, including experience with workflows, validation rules, process builders, and custom objects
• Strong understanding of Salesforce data model, security model, and user management
• Experience with Salesforce integration using APIs, middleware, or ETL tools
• Proficiency in Salesforce reporting and analytics, including report and dashboard creation
• Familiarity with data management best practices, such as data cleansing, deduplication, and data migration
• Ability to adapt to changing priorities and work in a fast-paced environment
• excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients
• strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment
• able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite
• strong analytical and problem-solving skills

Nice To Haves

• preferably in Arizona, Illinois, New Mexico, Nevada, Texas or any state except California, Colorado, New Jersey, New York, Oregon, Massachusetts and Washington.

Responsibilities

• Serve as the primary point of contact for all Salesforce-related activities, including administration, configuration, and maintenance
• Manage user setup, profiles, roles, and permissions within Salesforce to ensure proper access controls and data security
• Customize and configure Salesforce to meet specific business requirements, including creating custom objects, fields, page layouts, and record types
• Implement and maintain automation tools, such as workflows, process builders, and approval processes, to streamline business processes and improve efficiency
• Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into effective Salesforce solutions
• Design and develop reports, dashboards, and analytics to provide actionable insights and facilitate data-driven decision-making
• Conduct regular data audits and implement data cleansing initiatives to ensure data accuracy, consistency, and integrity
• Collaborate with IT teams and third-party vendors to integrate Salesforce with other business systems, such as marketing automation tools, ERP systems, and customer support platforms
• Stay up to date with Salesforce releases, new features, and best practices, and assess their impact on existing configurations and processes
• Provide training and support to end users, ensuring they have a clear understanding of Salesforce functionality and how to effectively use the platform
• Troubleshoot and resolve user issues, system errors, and data discrepancies, ensuring a high level of user satisfaction and system uptime
• Develop and implement data governance policies, standards, and procedures to ensure data quality and compliance with relevant regulations
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for system enhancements and process improvements
• Lead and participate in system enhancement projects, including requirements gathering, solution design, testing, and deployment
• Maintain and optimize Salesforce workflows, validation rules, formulas, and page layouts to improve usability and data accuracy
• Monitor and analyze system performance, identifying and addressing areas of improvement to optimize user experience and system efficiency
• Assist with data migration and data mapping activities during system upgrades or integrations
• Develop and maintain documentation, including system configurations, user guides, and training material
• Stay informed about industry trends and best practices in Salesforce administration, sharing knowledge and insights with the team
• Collaborate with business stakeholders to identify and prioritize system enhancements and new feature requests.
• Conduct periodic user adoption reviews and implement strategies to increase user engagement and maximize platform utilization

Benefits

• Employer-paid Medical, Dental and vision premiums at no cost to you (varies by region)
• Employer-paid Short-Term Disability premiums at no cost to you (varies by region)
• Employer-paid Life Insurance premiums at no cost to you (varies by region)
• Employer matching 401(k)
• 15 days annual combined sick/vacation and 10 days of holiday during your first year
• Your Birthday off!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior