Salesforce Data Analyst
About The Position
The State of Arizona’s Arizona Department of Economic Security is seeking an IT and Data Business Analyst to support technology and data initiatives in its Child Support Services environment. The role combines business analysis, SQL and data analysis, and Salesforce experience. The analyst will work with program stakeholders, developers, IT teams, and data teams to translate program requirements into functional and technical solutions. The contract is for six months from the projected start date, with potential for a long-term position depending on performance and organizational needs. The position is based in Phoenix, Arizona, and is hybrid: approximately 80% remote, with onsite work as needed at 1400 W. Washington St. Local Phoenix candidates only. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, 40 hours per week. Flexible work-from-home options are available.
Requirements
- Hands-on SQL experience for data querying, analysis, reconciliation, and validation.
- Salesforce experience supporting implementations, enhancements, workflows, or business analysis.
- Experience in business analysis and data analysis.
- Strong requirements-gathering, process-analysis, documentation, and stakeholder-management skills.
- Experience supporting Child Support Services or Child Support Enforcement programs and systems.
- Ability to translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Experience collaborating with business users, developers, QA teams, and data teams.
- Strong analytical, problem-solving, communication, and documentation skills.
Nice To Haves
- Experience in Agile/Scrum environments, including sprint planning, backlog refinement, user stories, and UAT.
- Modernization or transformation experience, particularly involving Child Support Services systems.
- Experience with data migration, system integration, data mapping, and data reconciliation.
- Familiarity with government or public-sector human services programs.
- Salesforce certifications or formal Salesforce Business Analyst experience.
Responsibilities
- Gather, document, and validate business and technical requirements with program stakeholders and IT teams.
- Analyze business processes, system workflows, and data to identify gaps and opportunities for improvement.
- Develop functional requirements, user stories, process flows, acceptance criteria, and technical documentation.
- Use SQL to query, analyze, reconcile, and validate data across systems and databases.
- Support data mapping, data quality analysis, reporting, system integration, and migration activities.
- Serve as a liaison between business stakeholders and technical teams throughout the SDLC.
- Support Salesforce initiatives through requirements gathering, workflow analysis, configuration validation, testing, and implementation.
- Participate in system testing, UAT, defect tracking, and production validation.
- Analyze Child Support Services workflows to ensure technology solutions meet program and operational needs.
- Assist with reporting, documentation, stakeholder communication, and ongoing system enhancements.
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What This Job Offers
Education Level
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