Salesforce CRM Business Systems Analyst

McKesson•Mississauga, ON

1d•$81,500 - $108,600

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Salesforce CRM Business Systems Analyst Summary We are seeking a Salesforce Business Systems Analyst to support the delivery of CRM solutions across Sales Cloud and Service Cloud. This role is responsible for eliciting, analyzing, and translating business requirements into scalable technology solutions, ensuring alignment with business objectives and enabling efficient, high-quality delivery of CRM capabilities.

Requirements

Experience as a Business Systems Analyst supporting Salesforce CRM (Sales and/or Service Cloud)
Strong skills in requirements elicitation, documentation, and stakeholder engagement
Familiarity with Salesforce platform capabilities, including objects, workflows, and reporting
Experience translating business requirements into user stories and functional specifications
Understanding of Agile delivery methodologies and tools (e.g., Jira, Azure DevOps)
Ability to perform impact analysis and support solution evaluation
Strong analytical thinking and problem-solving skills
Effective communication skills with both business and technical stakeholders
Ability to manage multiple priorities and work in a fast-paced environment
Degree or equivalent experience
Typically requires 4+ years of relevant experience

Nice To Haves

Salesforce certifications (e.g., Salesforce Administrator, Business Analyst certification)
Strong experience with Sales Cloud (Leads, Opportunities) and Service Cloud (Case Management, Omni-Channel)
Experience with process mapping, workflow design, and CRM optimization
Familiarity with data modeling, reporting, and data quality management in Salesforce
Exposure to integrations between Salesforce and enterprise systems
Experience working in Agile/Scrum delivery environments
Knowledge of CRM transformation or migration initiatives
Exposure to AI-driven CRM capabilities (e.g., Agentforce, Einstein features, etc.)
Experience working in large enterprise or regulated environments

Responsibilities

Elicit, analyze, and document business requirements for Salesforce Sales Cloud and Service Cloud initiatives
Translate business needs into detailed functional and technical specifications for development teams
Collaborate with business stakeholders, product owners, and IT teams to define solution scope and requirements
Facilitate requirements workshops, user story development, and backlog refinement
Support solution design by working closely with developers and architects to ensure feasibility and alignment
Conduct impact analysis and support decision-making by evaluating options and trade-offs
Participate in system, integration, and user acceptance testing (UAT), ensuring requirements are met
Ensure traceability between business requirements, design, and delivered solutions
Support data analysis, process mapping, and optimization of CRM workflows
Identify opportunities for process improvement, automation, and enhanced user experience
Ensure compliance with enterprise governance, security, and data standards
Collaborate across cross-functional teams to support successful project delivery