D365 CRM Business / Systems Analyst

Capgemini•Atlanta, GA

3d•$100,000 - $128,989•Hybrid

About The Position

We are seeking a highly skilled Technical Business Analyst with expertise in retail banking and payment systems and hands-on experience with Microsoft Dynamics 365 applications. This hybrid role bridges business needs and technical solutions, ensuring successful delivery of banking and payment-related projects leveraging Dynamics 365.

Requirements

Bachelor's degree in Business, Finance, Computer Science, or related field.
5+ years as a Business Analyst in retail banking or payments domain.
3+ years working with Microsoft Dynamics 365 (Finance & Operations, Customer Engagement).
Strong understanding of payment systems, card processing, and banking operations.
Familiarity with Azure DevOps, API integrations, data migration, and SQL.
Excellent communication, stakeholder management, and problem-solving abilities.

Nice To Haves

Experience with Agile methodology and tools (Jira, Azure DevOps).
Knowledge of ISO 20022, SWIFT, and ACH payment standards.
Microsoft certifications in Dynamics 365.

Responsibilities

Collaborate with stakeholders to elicit, document, and validate requirements for retail banking and payment processes.
Maintain and refine user stories, acceptance criteria, and prioritize backlog items for development teams.
Translate business needs into functional specifications for Dynamics 365 modules (Finance, Customer Service, Payments).
Analyze workflows, identify gaps, and recommend improvements aligned with industry best practices.
Support integration of Dynamics 365 with core banking systems, payment gateways, and third-party applications.
Develop test cases, coordinate UAT, and ensure solutions meet functional and regulatory requirements.
Prepare user guides, process documentation, and deliver training sessions for end-users.
Ensure adherence to banking regulations, PCI DSS standards, and data privacy requirements.