Salesforce Consultant (LATAM)

Productiv Team•,

78d•Remote

About The Position

You will be working with multiple non-profits, implementing and managing their Salesforce CRM entity. The ideal candidate will be able to practice and clearly explain the position requirement to the team and clients, while also answering all related questions. The consultant should be able to adjust to the fluid and evolving schedule and learn all technology related to this position as they are updated.

Requirements

Bachelor’s Degree or higher, or equivalent work experience
2+ years of business analysis experience with a consulting or professional services firm (or other large enterprises)
2+ years of business analysis experience for technology or technology services implementation projects
Excellent oral and written English communication skills
Experience gathering requirements, writing solution documents and writing SOPs
Agile project experience and at least one Agile methodology certification

Nice To Haves

Salesforce certification is highly desired, or candidate will be required to get one within 90 days of joining
Experience working in the non-profit or association industry
Salesforce implementation or administration experience
Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
Experience providing quality assurance and/or acceptance testing as a client, vendor, or user is strongly preferred

Responsibilities

Perform requirements gathering, analysis, and documentation
Convey complex requirements to both internal and external stakeholders
Develop solution documents, requirement documents, discovery documents for internal and external review
Work on multiple projects and competing priorities simultaneously
Demonstrate work deliverables to both internal and external stakeholders
Execute all project work following Agile methodology
Design and develop workflow and functional diagrams to demonstrate proposed solutions to clients and internal teams
Manage task and work tickets, including description and acceptance criteria
Continually develop a deeper understanding of the business best practices for associations and nonprofits, particularly concerning the implementation of technology
Work in tandem with project managers and development teams to ensure on-time, on-budget work products
Support the project team in identifying training needs for team members as well as clients
Documentation of standard operating procedures