Salesforce Consultant

AMEND Consulting•Cincinnati, OH

About The Position

The Salesforce Administrator consulting role is an incredibly exciting position in one of the fastest-growing segments of AMEND. You will be able to utilize your Salesforce knowledge on a diverse array of projects in a client-facing role, solving business problems by delivering innovative solutions to our clients. This will include automating and supporting complex business processes, creating reports & dashboards, and training clients on Salesforce. We are looking for highly motivated team members to deliver these solutions to our clients while seeking to build long-term relationships and deliver rapid, meaningful, and lasting business value. Our offerings span the entire Salesforce implementation lifecycle including analysis, design, data migration, customization, building, testing, deployment, and training.

Requirements

Expertise within Sales Cloud (CRM) and (preferred) Service Cloud (Call Centers), Collaboration Cloud (Chatter), Marketing Cloud, and Custom Cloud
(Preferred) Salesforce Administrator Certification or equivalent Salesforce experience
(Preferred) Ability to triage code such as SOQL Queries, Apex, and LWC/JavaScript
Detailed knowledge of Custom Report types and reporting/dashboards in Lightning experience
Ability to work with cross-functional Agile Scrum teams to maintain and enhance Salesforce capabilities
Ability to write user stories and acceptance criteria
Experience with Data Management within Salesforce to import and export data
Ability to travel as needed to meet client requirements
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Responsibilities

Implement and customize Salesforce solution projects that involve the Sales Cloud (CRM) and integrations with other client systems such as eCommerce sites and databases
Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks
Gather detailed requests for improvements or changes to the system, prioritize needs, and implement these changes as appropriate
Automate processes using Salesforce tools such as Flow, approval processes, and validation rules
Assist with setting Salesforce implementation standards in client projects
Respond to a variety of broad questions and concerns from client management regarding project requirements, providing expertise in technical standards and conditions
Communicate the status of client requests and determine the feasibility of projects, while documenting findings and actions
Lead discovery workshops and detailed functional design meetings
Provide administrative guidance and translate business process requirements to developers as needed
Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
Complete relevant client website administrative work as needed