Salesforce Consultant, Technical Transformation

Deloitte • Tampa, FL

4d • $88,000 - $148,000

About The Position

As a Consultant, Technical Transformation in Sales and Service, you will support transformation initiatives across operating models, processes, technology, and organizational change. You will gather and analyze business requirements and current-state processes, develop future-state recommendations, prepare client deliverables, coordinate stakeholders and project teams, and contribute to workshops, assessments, and implementation activities.

The Sales & Service offering designs and implements customer experiences by combining strategy, technology, and creativity. The role supports customer transformation across industries, including High-Tech, Media, and Energy, with an emphasis on sales and service experiences.

Requirements

• Bachelor’s degree.
• At least 3 years of experience supporting business transformation, operating model, process improvement, or technology implementation projects.
• At least 3 years of experience gathering business requirements and translating findings into documented recommendations.
• At least 1 year of experience in Lightning (Aura and LWC).
• Experience with at least two of the following clouds: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, or Integration Cloud.
• Ability to travel an average of 50%, based on the work and the clients and industries or sectors served.

Nice To Haves

• Master’s degree.
• Experience supporting functional transformation programs.
• Experience with process mapping and business requirements documentation.
• Experience supporting project management office activities.
• Experience working with cross-functional stakeholder groups.
• Experience with enterprise transformation or implementation programs.
• Familiarity with Agentforce and its application in Sales and Service Cloud.
• Familiarity with an offshore development delivery model.

Responsibilities

• Support transformation initiatives across operating model, process, technology, and organizational change objectives.
• Gather, document, and analyze business requirements and current-state processes, and develop future-state recommendations.
• Develop client deliverables, including status updates, workplans, meeting materials, process documentation, and executive presentations.
• Coordinate client stakeholders and project teams to track milestones, risks, dependencies, and action items.
• Contribute to workshops, assessments, and implementation activities supporting enterprise and functional transformation efforts.

Benefits

• Employees are offered a broad range of benefits.
• Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level