Salesforce.com Commercial Application Manager

AFL•Duncan, SC

41d•Hybrid

About The Position

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $4B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. We are seeking an experienced Salesforce.com Application Manager to lead enterprise CRM capabilities across Sales Cloud (leads – Opportunities - Quotes), Experience Cloud Service Cloud, and Field Service reporting directly to the Director, Enterprise Business Applications. This role serves as a strategic partner between business stakeholders and IT, leading the design, planning, delivery and optimization of Salesforce.com solutions. The position includes direct leadership of the application team including Salesforce Administrators, Business Analysts, Solutions Architects and Developers.

Requirements

Bachelor’s degree in Information Systems, Business, or related field
10+ years of Salesforce or CRM application experience
2 – 5 years of Sales Operations Experience
5+ years of leadership and team management experience
Experience implementing and maintaining the following; Sales Cloud, Service Cloud, Experience Cloud, Field Service
Strong knowledge of integrations and data architecture
Experience in enterprise/global environments
Strong communication and stakeholder management skills

Nice To Haves

Revenue Cloud Implementation experience is a major plus
Sales Operations Experience (Major Plus)
Strong Project Management (PMP Certification)
ERP integration experience (Oracle EBS)
Familiarity with ServiceNow for Incident Management
Experience managing external partners and global teams

Responsibilities

Define CRM strategy, roadmap, and alignment with enterprise priorities.
Manage intake, backlog, prioritization, and delivery of enhancements.
Serve as liaison between business and IT; lead discovery sessions, requirements gathering and solution design.
Lead implementation activities through all phases of the project lifecycle.
Support project planning, scope definition, timelines, resource coordination, and delivery management.
Collaborate with on/offshore/third party vendors and cross-functional teams to support continuous delivery and operational excellence.
Identify project risks, dependencies, and mitigation strategies to ensure successful project outcomes.
Ensure quality through testing, UAT, and release.
Drive user adoption through training, communication, and support.
Serve as the primary interface between business stakeholders and IT, acting as the trusted advisor for all Salesforce.com capabilities, strategy, and delivery.
Establish and maintain strong relationships with business leadership and key stakeholders.
Lead stakeholder engagement across all levels of the organization, facilitating alignment on business needs, priorities, and expected outcomes.
Actively manage stakeholder expectations through clear communication of scope, timelines, risks, and trade-offs, ensuring alignment between business goals and system capabilities.
Lead prioritization and backlog management in partnership with business stakeholders, aligning demand with strategic objectives and team capacity.
Serve as the voice of the business within IT, ensuring solutions are aligned to real business needs, standardized processes, and best practices.
Facilitate decision-making by presenting options, recommendations, and impacts to stakeholders, enabling informed business and technology decisions.
Partner with Sales and Sales Operations teams to define and standardize end-to-end sales processes (lead-to-opportunity, opportunity-to-quote, quote-to-order) within Salesforce.
Understand and govern product data models including quotable product creation, product hierarchies, pricing structures, sales agreement pricing, and discounting procedures.
Lead the design and on-going support / optimization of Configure, Price, Quote (CPQ) and Revenue Cloud capabilities, including product configuration, pricing rules, discounting logic, and quote generation processes.
Establish and maintain pricing frameworks, including price books, contract pricing, and customer-specific pricing agreements, ensuring scalability and consistency across regions and business units.
Drive system controls around pricing approvals, discount thresholds, and quote validation.
Identify and resolve process gaps and inefficiencies in quoting, pricing, and opportunity management (e.g., manual workarounds, inconsistent pricing application, approval bottlenecks).
Lead continuous improvement of opportunity and pipeline management processes, including funnel hygiene, forecasting accuracy, and alignment to IBP/S&OP inputs.
Develop and mentor team; establish standards and best practices.
Assign/reassign resources to work on enhancements/projects based on priorities and team capacity.
Communicate team issues (HR or project delivery) and work with the Director of Enterprise Business Applications to resolve issues.
Conduct annual review cycle of workstream members.
Co-Ordinate and track vacation schedules and manage IT support coverage as required.