Salesforce Change Management & Training Consultant

TransUnion • Chicago, IL

6d • Hybrid

About The Position

The Change Management team supports the TruOps technology ecosystem, anchored by Salesforce and supported by a portfolio of integrated platforms that enable end-to-end business processes from lead acquisition through customer service, delivering modern digital experiences, automation, analytics, and AI capabilities. The team partners with functional leaders (marketing, sales, solutions, legal, operations), business partners, and implementation teams to strengthen change readiness, user adoption, and long-term proficiency. This role will support the Senior Director, Change Management, Training and Communications.

Requirements

• Four or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation.
• Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.
• Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training.
• Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups.
• Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment.
• Experience supporting Salesforce implementations, enhancements, or user adoption initiatives.
• Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption.
• Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources.
• Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content.
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Experience working in financial services, healthcare, high-tech, or another compliance-intensive and operationally complex environment.
• Bachelor’s degree in education, business, instructional design, or a related field, or equivalent professional experience.
• Prosci, ADKAR, training, facilitation, or instructional design certification.
• Experience using AI-enabled productivity tools, including Microsoft Copilot, to support training, content development, or enablement activities.

Responsibilities

• Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.
• Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption.
• Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones.
• Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks.
• Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application.
• Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities.
• Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements.
• Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs.
• Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.
• Evaluate training effectiveness, user readiness, and adoption feedback to identify risks and recommend improvements.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts.
• Company‑paid basic life and AD&D.
• Optional voluntary life and AD&D for you and your family.
• Short‑ and long‑term disability.
• Legal plan.
• Pet insurance.
• Travel accident coverage.
• Adoption assistance.
• Fertility planning coverage.
• Caregiver support.
• Dependent Care FSA for possibility of an employer match.
• Complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match.
• Employee Stock Purchase Plan (ESPP).
• Financial wellness resources.
• Career coaching.
• Optional long‑term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits.
• Employee discounts.
• Charitable gift matching.
• Paid volunteer time off.
• Corporate volunteer events.
• 24/7 support including professional therapy, coaching, and emotional well‑being programs.
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree