Salesforce Business Systems Analyst

Regions Bank•Hoover, AL

3d•$90,256 - $115,430•Hybrid

About The Position

At Regions, the Business Systems Analyst conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department. Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle. Gather, document, and translate business requirements into scalable Salesforce solutions. Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities. Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making. Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data. Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.

Requirements

High School Diploma or GED and ten (10) years of related experience OR
Bachelor's degree and six (6) years of related experience
Ability to plan, schedule and execute multiple concurrent activities
Ability to use application programming interface (API) tools
Ability to work in a team environment
Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
Advanced ability to research, analyze data, and derive facts
Excellent communication and customer service skills
Excellent organizational and analytical skills
Knowledge of applicable testing tools and effective implementation
Problem solving and priority management skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

Banking or financial services industry experience
Experience providing application support to include troubleshooting
Experience with business intelligence tools
Experience creating relational database queries
Familiarity with agile and/or waterfall methodologies
Project Management and testing experience
Mortgage experience preferred
Salesforce or Customer Relationship Management Tool experience preferred

Responsibilities

Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
Prepares program specifications and diagrams and develops coding logic flowcharts
Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
Reviews progress and evaluates results
Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
Certain business groups may require on call support rotation after hours and/or weekends
Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle.
Gather, document, and translate business requirements into scalable Salesforce solutions.
Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities.
Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making.
Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data.
Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.