Salesforce Business Systems Analyst

Regions • Hoover, AL

3d • $90,256 - $115,430 • Onsite

About The Position

Conducts business process analysis, needs assessments, and preliminary cost/benefits analysis in an effort to align information technology solutions with business initiatives. This position may function as liaison between the line of business and the Information Technology (IT) department. Leverages Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle. Gathers, documents, and translates business requirements into scalable Salesforce solutions. Identifies opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities. Creates and maintains reports, dashboards, and analytics to provide business insights and support data-driven decision-making. Performs data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data. Monitors system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.

Requirements

• High School Diploma or GED and ten (10) years of related experience OR Bachelor's degree and six (6) years of related experience
• Ability to plan, schedule and execute multiple concurrent activities
• Ability to use application programming interface (API) tools
• Ability to work in a team environment
• Actively demonstrates a complex working knowledge of systems and software development concepts, practices, and procedures
• Advanced ability to research, analyze data, and derive facts
• Excellent communication and customer service skills
• Excellent organizational and analytical skills
• Knowledge of applicable testing tools and effective implementation
• Problem solving and priority management skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Applicants for this position must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

• Banking or financial services industry experience
• Experience providing application support to include troubleshooting
• Experience with business intelligence tools
• Experience creating relational database queries
• Familiarity with agile and/or waterfall methodologies
• Project Management and testing experience
• Mortgage experience preferred
• Salesforce or Customer Relationship Management Tool experience preferred

Responsibilities

• Formulates/defines specifications for moderately complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results
• Reports inconsistencies to the attention of management and suggest problem resolutions and business process improvements
• Certain business groups may require on call support rotation after hours and/or weekends
• Leverage Salesforce platform capabilities to support mortgage origination and customer relationship management processes throughout the loan lifecycle.
• Gather, document, and translate business requirements into scalable Salesforce solutions.
• Identify opportunities to improve business processes through automation, optimization, and expanded use of Salesforce platform capabilities.
• Create and maintain reports, dashboards, and analytics to provide business insights and support data-driven decision-making.
• Perform data analysis, data validation, and data quality management activities to ensure the accuracy and integrity of Salesforce data.
• Monitor system performance, user adoption, and platform utilization, recommending enhancements to maximize business value.

Benefits

• Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level