Salesforce Business Analyst
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. This is a hybrid role located in Riverwoods, IL, for a 6-month assignment with the possibility of extension. The Salesforce Business Analyst will focus on Sales and Service Cloud, with a strong emphasis on business processes, reporting and analytics. Key responsibilities include translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams. Collaborate with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards. Design, build, and maintain Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction. Configure and optimize Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting. Develop data models and data quality controls, perform data cleansing. Onboarding/Training end users on new and updated reports and dashboards. Partner with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting. Create and maintain documentation, including data dictionaries, report catalogs, and governance policies. Stay current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement. Strong communication, problem-solving, and facilitation skills, with the ability to translate technical concepts for non-technical stakeholders.
Requirements
- 3-5 years of experience as a Salesforce Business Analyst.
- Focus on Sales and Service Cloud.
- Strong emphasis on business processes, reporting, and analytics.
- Experience translating business needs into Salesforce reporting solutions, dashboards, and KPIs.
- Experience gathering requirements, documenting user stories, and creating functional specifications for reports and dashboards.
- Experience designing, building, and maintaining Salesforce reports and dashboards.
- Experience configuring Sales and Service Cloud objects, fields, validation rules, and security permissions.
- Experience developing data models and data quality controls.
- Experience with data cleansing.
- Experience onboarding and training end users on reports and dashboards.
- Experience partnering with IT and data analytics teams for data integration.
- Experience creating and maintaining documentation (data dictionaries, report catalogs, governance policies).
- Strong communication skills.
- Strong problem-solving skills.
- Strong facilitation skills.
- Ability to translate technical concepts for non-technical stakeholders.
Responsibilities
- Translating business needs into scalable Salesforce reporting solutions, dashboards, and KPIs for sales and service teams.
- Collaborating with stakeholders to gather requirements, document user stories, and create detailed functional specifications for reports and dashboards.
- Designing, building, and maintaining Salesforce reports, dashboards, and advanced reports to track pipeline, opportunities, case volumes, SLA metrics, and customer satisfaction.
- Configuring and optimizing Sales and Service Cloud objects, fields, validation rules, and security permissions to ensure accurate data capture for reporting.
- Developing data models and data quality controls, and performing data cleansing.
- Onboarding and training end users on new and updated reports and dashboards.
- Partnering with IT and data analytics teams to integrate Salesforce data with external systems as needed for comprehensive reporting.
- Creating and maintaining documentation, including data dictionaries, report catalogs, and governance policies.
- Staying current with Salesforce releases and best practices, assessing impact on reporting capabilities and driving continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
