Salesforce Business Analyst
S R International•Phoenix, AZ
•Hybrid
About The Position
The State of Arizona is seeking an experienced Salesforce Business Analyst to collaborate with business and IT teams on Salesforce-related requirements, enhancements, configuration, testing, and process improvements. The candidate will serve as a liaison between business stakeholders and technical teams while supporting Salesforce projects, documentation, user training, and change management.
Requirements
- 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst.
- At least 2 years of Salesforce experience.
- Strong experience gathering and documenting business and technical requirements.
- Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
- Experience working with cross-functional teams.
- Experience with Agile methodologies (Scrum/SAFe).
- Experience with Jira or Azure DevOps.
- Strong communication, analytical, problem-solving, and stakeholder-management skills.
- Experience managing or supporting large Case Management systems.
- Candidate's current location should be clearly listed on the resume.
- Candidate must have Salesforce experience.
Nice To Haves
- Salesforce Administrator (ADM 201) or Salesforce Business Analyst certification.
- Experience with data migration, integration tools, or Salesforce APIs.
- Knowledge of Salesforce reporting and dashboard tools.
- Experience with COTS/enterprise Salesforce implementations.
Responsibilities
- Gather, analyze, and document business and technical requirements related to Salesforce.
- Translate business needs into functional specifications and collaborate with developers on scalable solutions.
- Act as a liaison between IT and business stakeholders.
- Perform gap analysis and identify process improvement opportunities using Salesforce capabilities.
- Support configuration and testing of Salesforce objects, workflows, validation rules, and reports.
- Assist with Salesforce projects and enhancements to ensure timely delivery.
- Develop and maintain process flows, data maps, and technical documentation.
- Conduct user training and support change management activities.
- Stay current with Salesforce capabilities and recommend best practices.
Benefits
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
