Salesforce Business Systems Analyst

Steris Corporation•Mentor, OH

3d•Hybrid

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes. This role is not eligible for Visa Sponsorship or H1B Transfer.

Requirements

Bachelor's Degree in computer Information Systems, Information Technology, Computer Science or Business Administration with a tech/analytics focus or similar
Minimum of 3 years related Salesforce experience required
Ability to analyze and map complex field service workflows
Strong communication, problem solving, collaboration, critical thinking, and stakeholder management skills
Proficiency with Microsoft Office products and Oracle (or similar ERP system)
Strong organization, planning, and analytical skills
Demonstrates initiative and adaptability, and develops innovative solutions to problems
Builds and maintains positive relationships with internal and external customers

Nice To Haves

Salesforce Certified Business Analyst or other Salesforce certification preferred
Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
Two years of analysis-related or project management experience preferred
Experience with Jira is helpful

Responsibilities

Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.
Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.
Assist with the development, testing, and communication of system releases and upgrades.
Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.
Exhibits a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer’s needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer’s needs with a sense of urgency.