Salesforce Business System Analyst
About The Position
We are seeking an experienced Salesforce Business Systems Analyst to join our Enterprise Technology organization. This role blends a traditional Business Analyst position with light Scrum Master responsibilities across our Salesforce ecosystem, built primarily on Sales Cloud and Field Service Lightning. You will work closely with business stakeholders, product owners, developers, and integration partners to make sure Salesforce initiatives are clearly defined and delivered without disruption. This is a fast-paced environment where multiple initiatives run in parallel. We move quickly from stakeholder conversations to development-ready scope. You should be comfortable juggling several projects and competing deadlines without dropping quality. You will act as the liaison between business stakeholders and development teams, translating needs into clear, buildable requirements. You will also serve as a trusted advisor on effective, scalable use of Salesforce, operating as an in-house functional consultant for the platform. The ideal candidate is detail oriented, proactive, and experienced with Salesforce and its integrations across the enterprise landscape, including platforms such as MuleSoft and Slack.
Requirements
- Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
- 5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
- Experience supporting projects involving Salesforce and, ideally, integrations such as MuleSoft and/or Slack.
- Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
- Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
- Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
- Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
- Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
- Strong communication and facilitation skills across technical and non-technical audiences.
Nice To Haves
- Salesforce certification such as Salesforce Certified Administrator or Salesforce Certified Business Analyst.
- Experience with our core Salesforce footprint (Sales Cloud and Field Service Lightning) and integration tooling such as MuleSoft.
- Experience in aerospace, defense, or another fast-paced, high-growth environment where systems must scale quickly.
Responsibilities
- Partner with stakeholders across sales, service, and operations to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows. Write requirements that account for the Salesforce data model, automation, security and sharing, and reporting. Deliver development-ready scope quickly.
- Serve as the in-house functional expert for Salesforce. Guide the business toward best-practice configurations and push back on requests that would create long-term complexity or technical debt.
- Own several Salesforce initiatives at once. Track action items, deadlines, and dependencies across all of them. Triage competing demands by impact and keep every workstream moving. Provide regular status updates so leadership can track progress, weigh tradeoffs, and remove blockers.
- Act as a delivery partner to product owners and delivery teams. Make sure scope, dependencies, and integration touchpoints across Salesforce and connected systems (MuleSoft, Slack, ERP, marketing platforms) are understood and managed throughout the project lifecycle. Lead initiatives that cross team boundaries, serve as the liaison between business and technology teams, and convene the right people early to align on scope.
- Facilitate or assist with backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives. Work with product owners to keep the backlog prioritized and stories well-defined, properly sized, and aligned with business goals.
- Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption, including impact assessment and regression testing. Coordinate integration touchpoints with MuleSoft, Slack, ERP, and marketing platforms.
- Identify risks, dependencies, and delivery blockers early, especially across automation, the data model, security and sharing, reporting, and integrations. Recommend practical process improvements. Maintain high-quality documentation and traceability from business need through release.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
