Salesforce Business System Analyst

Saronic Technologies•Austin, TX

4d•Onsite

About The Position

Saronic Technologies is seeking an experienced Salesforce Business Systems Analyst to join their Enterprise Technology organization. This role combines traditional Business Analyst duties with light Scrum Master responsibilities within their Salesforce ecosystem, which is primarily built on Sales Cloud and Field Service Lightning. The analyst will collaborate with business stakeholders, product owners, developers, and integration partners to ensure Salesforce initiatives are clearly defined and delivered smoothly. This is a fast-paced environment with multiple parallel initiatives, requiring the ability to quickly translate stakeholder needs into development-ready scope. The ideal candidate is detail-oriented, proactive, and experienced with Salesforce and its enterprise integrations, including platforms like MuleSoft and Slack. The role involves acting as a liaison between business stakeholders and development teams, translating needs into clear, buildable requirements, and serving as an in-house functional consultant for the platform.

Requirements

Bachelor's degree or equivalent experience in Business Administration, Information Systems, Information Technology, or a related field.
5+ years as a Business Analyst or Business Systems Analyst in enterprise environments.
Experience supporting projects involving Salesforce and, ideally, integrations such as MuleSoft and/or Slack.
Understanding of core Salesforce concepts, including the data model, automation (flows and process logic), security and sharing, and reports and dashboards.
Familiarity with common Salesforce integrations and adjacent systems, such as MuleSoft, Slack, ERP, and marketing automation platforms.
Ability to manage multiple concurrent initiatives and deadlines in a fast-paced environment.
Ability to write clear, detailed requirements, user stories, and acceptance criteria quickly.
Strong experience on Agile or Scrum projects and familiarity with tools like Jira and Confluence.
Strong communication and facilitation skills across technical and non-technical audiences.
Requires access to export-controlled information or items that require “U.S. Person” status (U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees).

Nice To Haves

Salesforce certification such as Salesforce Certified Administrator or Salesforce Certified Business Analyst.
Experience with our core Salesforce footprint (Sales Cloud and Field Service Lightning) and integration tooling such as MuleSoft.
Experience in aerospace, defense, or another fast-paced, high-growth environment where systems must scale quickly.

Responsibilities

Partner with stakeholders across sales, service, and operations to gather and document business requirements, functional specs, user stories, acceptance criteria, and process flows.
Write requirements that account for the Salesforce data model, automation, security and sharing, and reporting.
Deliver development-ready scope quickly.
Serve as the in-house functional expert for Salesforce, guiding the business toward best-practice configurations and pushing back on requests that would create long-term complexity or technical debt.
Own several Salesforce initiatives at once, tracking action items, deadlines, and dependencies.
Triage competing demands by impact and keep all workstreams moving, providing regular status updates to leadership.
Act as a delivery partner to product owners and delivery teams, ensuring scope, dependencies, and integration touchpoints across Salesforce and connected systems (MuleSoft, Slack, ERP, marketing platforms) are understood and managed.
Lead initiatives that cross team boundaries, serve as the liaison between business and technology teams, and convene the right people early to align on scope.
Facilitate or assist with backlog refinement, sprint planning, stand-ups, sprint reviews, and retrospectives.
Work with product owners to keep the backlog prioritized and stories well-defined, properly sized, and aligned with business goals.
Support planning around Salesforce seasonal releases, sandbox refreshes, and new-feature adoption, including impact assessment and regression testing.
Coordinate integration touchpoints with MuleSoft, Slack, ERP, and marketing platforms.
Identify risks, dependencies, and delivery blockers early, especially across automation, the data model, security and sharing, reporting, and integrations.
Recommend practical process improvements.
Maintain high-quality documentation and traceability from business need through release.

Benefits

Medical Insurance: Comprehensive health insurance plans covering a range of services (Saronic pays 100% of the premium for employees and 80% for dependents).
Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care (Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents).
Generous PTO and Holidays
Paid maternity and paternity leave
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.
401(k) plan with company match
Equity options to give employees a stake in the company’s success
Basic life insurance and short- and long-term disability coverage
Discounted pet insurance options including 24/7 Telehealth helpline
Free lunch benefit
Unlimited free drinks and snacks in the office