Salesforce Business Analyst

Parts Town•Addison, IL

1d•$68,957 - $93,061•Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! The Salesforce Business Analyst acts as the bridge between business teams and the Salesforce platform, translating needs and requests into clear, actionable solutions. This role partners closely with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements, document business processes, communicate project status, and support solution delivery. The Salesforce Business Analyst helps ensure our Salesforce ecosystem continues to scale with the needs of the business while playing a key role in roadmap execution, enabling efficient operations, driving adoption, and maximizing the value of our Salesforce investment.

Requirements

You bring 2-3 + years of experience working with Salesforce as an Admin , Product Owner, or similar role translating business needs into technical solutions
You have experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently
You are comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements
You have a strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows
You are highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment
You communicate clearly and confidently with both technical teams and non-technical stakeholders
You are curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption
You enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life

Responsibilities

Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap

Benefits

Parts Town Pride – check out our virtual tour and culture!
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.