Sr Salesforce Business Analyst

Couchbase • Raleigh, NC

10d • Hybrid

About The Position

This role will be based in our Raleigh office with the expectation that you will be in office three (3) days per week. At Couchbase, we empower organizations to harness the power of data with our cutting-edge database solutions. Join our team to be part of a company that thrives on innovation, collaboration, and data-driven decision-making. We're building the future of data, and we want you to help us scale. We are seeking a Senior Salesforce Business Analyst to be the heartbeat of our Salesforce ecosystem. You won’t just be gathering requirements—you’ll be the bridge between our business visionaries and our technical team. In this role, you’ll own the translation of complex business challenges into sleek, well-scoped, and actionable solutions. From roadmap strategy to final deployment, you’ll stay hands-on, ensuring our developers build with confidence and our stakeholders see real impact. If you love sitting at the center of the action and influencing how we build for the future, this is the role for you.

Requirements

• Extensive professional experience (7+ years or equivalent) in a Salesforce Analyst or Business Systems Analyst role.
• You’ve worked in a hands-on capacity and know how to deliver quality results.
• Proficiency in Jira: You know how to manage a backlog effectively.
• A solid working knowledge of Salesforce configuration—objects, flows, validation rules, page layouts, and security.
• You can translate "business-speak" into technical specs and back again without missing a beat.
• You’re comfortable in an Agile/Scrum environment and know how to drive a sprint ceremony.

Nice To Haves

• Salesforce Admin, Business Analyst, or Advanced Admin credentials.
• Experience with Salesforce CPQ, Revenue Cloud, or quote-to-cash workflows.
• Familiarity with integrated tools like NetSuite, Workato, ZoomInfo, or LinkedIn Sales Navigator.

Responsibilities

• Partner with leadership to turn strategic goals into a sequenced, high-impact backlog.
• Own the lifecycle of roadmap items from intake to launch, keeping projects moving forward and stakeholders informed.
• Lead the conversation with teams across Sales, Finance, Customer Success, Marketing, Legal, and Operations to uncover the "why" behind the request.
• Write clear, testable Jira user stories that developers love—complete with acceptance criteria, context, and edge cases.
• Keep our development cycle running by refining the project backlog and facilitating bi-weekly sprint planning sessions.
• Act as the primary point of contact for developers, offering real-time scope guidance and ensuring the build stays on track.
• Conduct UAT, review completed work, and own the integrity of our Salesforce data during month-end and quarter-close.

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
• Financial Planning - Retirement program and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees. And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed