Salesforce Analyst (Remote US)

BioIVT• US,

2h•Remote

About The Position

BioIVT is a leading global provider of research models and value-added research services for drug discovery and development. We specialize in control and disease-state biospecimens, including human and animal tissues, cell products, blood and other biofluids. Our unmatched portfolio of clinical specimens directly supports precision medicine research, aiming to improve patient outcomes by coupling comprehensive clinical data with donor samples. As the premier supplier of hepatic products, including hepatocytes and subcellular fractions, BioIVT enables scientists to better understand the pharmacokinetics and drug metabolism of newly discovered compounds and their effects on disease processes. By combining our technical expertise, exceptional customer service and unparalleled access to biological specimens, BioIVT serves the research community as a trusted partner in elevating science. This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.

Requirements

Bachelor's degree in computer science, Information Technology, Business Administration, or related field preferred.
Bachelor’s degree (B.S./B.A.) from four-year college or university; or high school graduate with five years of related experience and/or training; or equivalent combination of education and experience.
5+ years of experience as a Salesforce Administrator in a fast-paced environment.
Strong understanding of Salesforce data model, security model, and capabilities, with experience in data management and data integration techniques.
Excellent analytical and problem-solving skills, with the ability to gather requirements, prioritize tasks, and communicate effectively with stakeholders at all levels.
Ability to work independently as well as part of a collaborative team environment.
Proficiency in a variety of computer software programs including MS Office
CRM experience.
Detail-Oriented and multitasking skills.
Salesforce Certified Administrator (ADM 201) certification required

Nice To Haves

Bachelor’s degree in biological or chemical science field preferred.
Life Sciences Industry experience is a plus.
Experience with Salesforce Clouds (Service Cloud, Marketing Cloud) and/or Agentforce, Salesforce CPQ, other is a plus.
additional certifications such as Salesforce Certified Advanced Administrator (ADM 211) or Salesforce Certified Platform App Builder (Platform Developer I) are a plus.

Responsibilities

Serve as the primary point of contact for Salesforce-related user issues, managing incoming support requests and tickets through to resolution.
Troubleshoot and resolve user questions, system errors, and configuration issues in a timely and thorough manner.
Support Salesforce-related projects and initiatives, ensuring timely delivery and alignment with business goals.
Maintain user accounts, permissions, roles, profiles, and security settings in Salesforce.
Monitor system performance and conduct regular data audits to identify issues, inaccuracies, or discrepancies that may impact end-user productivity, initiating corrective actions as needed.
Collaborate with key stakeholders across departments to support data cleansing initiatives, especially during company acquisitions and integrations.
Perform Master Data Management tasks to ensure BioIVT data accuracy across Salesforce, Sage X3, and other integrated systems, including reviewing and validating customer data related to mergers, acquisitions, and other business changes.
Configure, customize, and maintain CRM (Salesforce) for various departments including Sales, Marketing, Customer Experience, and Scientific Affairs.
Design and implement custom objects, fields, formulas, validation rules, approval processes, and process builder flows.
Develop reports, dashboards, and analytics to monitor key business metrics, track data quality measures, and provide visibility into data integrity issues and improvement efforts.
Provide training and support to end users on data entry standards, data governance practices, and system best practices to promote consistent and accurate data management.
Stay informed about Salesforce releases, features, and best practices, and recommend system enhancements to improve efficiency and effectiveness.