Salesforce Agentforce Architect (Technical Architect)

NeuraFlash, Part of Accenture

7h•$87,400 - $266,300•Hybrid

About The Position

NeuraFlash, Part of Accenture, is redefining the future of business through AI and technologies like Agentforce. As a leader in AI, AWS, and Salesforce innovation, they create intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce to revolutionize workflows and elevate customer experiences. They are pioneers in generative AI and AI agents, being Salesforce's #1 partner for Agentforce. This role offers the opportunity to collaborate with experts, push boundaries, and drive innovation at scale in the AI space.

Requirements

6+ years of experience in application and software development
4+ years of experience with Salesforce in a development or technical architecture role
Bachelor's or Master's degree in Computer Science or a related field
Proficiency in Apex and JavaScript, with exposure or working knowledge of modern coding languages (e.g. Python, Java, C#)
Experience developing Salesforce technologies including Flows, Lightning Web Components, or Visualforce
Experience designing and building Agentforce agents, workflows, and automations
Experience designing solutions on Salesforce Data 360
Experience designing integrations between Salesforce and third-party systems via REST APIs
Understanding of front-end web development principles and technologies (HTML/CSS)
Experience with using source control and branching/pull request strategies
Familiarity with CI/CD solutions and DevOps principles
Strong communication skills; the ability to convey complex technical details to all audiences, from developers to customer executives

Nice To Haves

Experience working with Agentic AI Systems and Generative AI capabilities
Experience with Data 360 capabilities, including unstructured DMOs, retrievers, search indexes, RAG, and identity resolution
Experience with Agentforce Agent Script (next gen authoring)
Relevant certifications such as Salesforce Platform Developer II, Salesforce Agentforce Specialist, Salesforce Data Cloud Consultant, Salesforce Application or System Architect, or Claude Certified Architect
Prior consulting or professional services delivery experience, including leading technical workstreams on customer engagements
Experience across additional Salesforce Clouds (Service Cloud, Sales Cloud, Experience Cloud, etc.)
Understanding of Salesforce’s Enhanced Chat and Omni-channel
Experience with Amazon Connect or other telephony platforms
Experience designing solutions on AWS or GCP, including AWS Lambda functions
Proficiency in using Claude Code or similar AI coding Agents

Responsibilities

Lead and own the complete technical solution design, including agent topics, instructions, actions with corresponding automation/code, agent deployment methods, and supporting data structures
Collaborate with customers, Project Managers, Solution Architects, Developers, Designers, and other teammates to translate business needs into well-architected solutions
Oversee and contribute to all stages of the project lifecycle, from initial design through development, testing, and final deployment
Explore the limits and push the boundaries of AI agents, finding novel solutions to drive business outcomes
Design scalable and secure data architectures on Salesforce Data 360, defining DLOs, DMOs, identity resolution strategies, and real-time data activation patterns
Establish best practices for ingesting data into Salesforce and Data 360 at scale to be leveraged by agentic solutions
Design grounding strategies for agents using unstructured DMOs, retrievers, and search indexes
Define integration patterns between Salesforce and third-party systems
Provide technical leadership to developers through design reviews, code reviews, and mentoring, and set standards for Apex, LWC, and Agentforce development
Define testing and evaluation approaches for agents, including guardrails and Einstein Trust Layer considerations
Contribute to reusable assets that accelerate the team's delivery and improve quality and consistency
Follow and understand new product features and technical capabilities, across Salesforce, Anthropic Claude, and other platforms
Leverage the latest AI tools and development assistants to maximize the efficiency and speed of design and delivery
Acquire and maintain all applicable Salesforce certifications
Travel up to 25% for customer projects and company events
Maintain a valid passport while employed
Be a NeuraFlash and Accenture evangelist in the Salesforce community, and help cultivate a company culture of success, both company and personal, and fun
Bring curiosity and enthusiasm to NeuraFlash every day

Benefits

Compensation varies based on location, role, skill set, and experience.
Equal Employment Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Remote & In-Person work options
Flexibility in work hours
Culture of trust and understanding
Collaboration and employee voice
Celebration of successes and team events

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