Salesforce Administrator

Watts Water Technologies•Andover, MA

1d•$125,000 - $140,000•Remote

About The Position

This hands-on, highly collaborative role within the Information Technology team is an exciting opportunity to join a growing Salesforce platform team that is expanding its impact across Watts Global. The role is primarily responsible for the day-to-day administration, support, configuration, and continuous improvement of Salesforce platforms and modules across Watts Global, with extended responsibilities in solution architecture, design, development, and support as needed. The position ensures Salesforce capabilities align with business needs, supports users across functions and regions, and helps design stable, scalable platform solutions that enable sales, service, and commercial operations. This position reports to the Salesforce Platforms Owner and is open to remote candidates based in the United States who can work East Coast hours, with less than 10% travel as required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
5+ years of Salesforce administration experience in a global or enterprise environment, including Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities
Strong hands-on knowledge of Salesforce configuration, security, data management, automation, reporting, dashboards, user administration, flows, validation rules, and change or release processes
Ability to gather requirements, translate them into scalable Salesforce solutions, and actively participate in architecture, solution design, development, and testing
Working knowledge of Salesforce development concepts, including Apex, Lightning Web Components, APIs, integrations, or related platform capabilities
Experience supporting complex global organizations across regions, business units, legal entities, brands, operating models, and geographically dispersed stakeholders
Experience in manufacturing or complex commercial environments, including product structures, quoting needs, customer service requirements, and business integrations or organizational transitions
Strong troubleshooting, analytical, communication, interpersonal, organizational, and problem-solving skills, with the ability to manage multiple priorities
Understanding of platform governance, data quality, compliance, security, and system administration best practices
Ability to comply with applicable laws, policies, regulations, employment eligibility, background check, and any required pre-employment testing requirements

Nice To Haves

Salesforce Administrator certification or related Salesforce credentials
Experience with Salesforce Revenue Cloud Advanced, CPQ, B2B sales, customer service, or other commercial platform capabilities
Experience contributing to Salesforce technical design, architecture standards, solution review processes, integrations, or connected business systems
Experience working with offshore or third-party support teams and creating user training, documentation, or support materials

Responsibilities

Serve as the lead Salesforce administrator for Watts Global platforms and modules
Administer, configure, maintain, and continuously improve Salesforce environments
Manage users, roles, profiles, permission sets, queues, groups, and security
Design and maintain objects, fields, page layouts, record types, validation rules, flows, dashboards, and reports
Support Sales Cloud, ARM/RCA/CPQ, Service Cloud, and related Salesforce capabilities across the company
Partner with business stakeholders to gather requirements, recommend solutions, and deliver enhancements
Actively participate in Salesforce architecture, solution design, and design review activities to ensure enhancements are scalable, supportable, and aligned with platform standards
Perform hands-on development where appropriate, including declarative automation and development in partnership with internal and external teams
Support release management, testing, deployments, and issue resolution
Monitor platform health, data quality, adoption, and performance, and drive continuous improvement
Develop and maintain documentation, training materials, and standard operating procedures
Troubleshoot user issues, manage support requests, and coordinate with internal teams and external partners
Ensure platform changes align with governance, compliance, security, and data management standards
Stay current on Salesforce releases and best practices and recommend improvements that increase business value
Contribute to team success and support additional projects and responsibilities
Uphold Watts values of Integrity, Accountability, Continuous Improvement, and Transparency