Salesforce Administrator

Clinical Care Options LLC• US,

About The Position

Decera Clinical helps life sciences companies accelerate HCP adoption of breakthrough therapies through three divisions: Accredited Medical Education, HCP Insights, and Medical Communications. As the Scientific Activation™ company, Decera Clinical supports pharmaceutical and biotech partners in engaging HCPs with clear, credible information that strengthens clinical understanding and decision-making. With more than twenty years of experience across major therapeutic areas, Decera Clinical delivers trusted scientific engagement that helps HCPs move from evidence to action. We are seeking an experienced Salesforce Administrator to support, maintain, and enhance our Salesforce platform. The ideal candidate will have 3–5 years of hands-on Salesforce administration experience and a strong understanding of business processes across sales, service, and operations. This role will partner with stakeholders to optimize workflows, improve user adoption, and ensure data integrity across the organization.

Requirements

3–5 years of Salesforce Administration experience.
Salesforce Administrator Certification (ADM 201).
Strong experience with: Salesforce Lightning Experience, Flow Builder and Process Automation, Reports and Dashboards, User and Security Management, Data Management and Data Loader.
Excellent problem-solving and analytical skills.
Strong communication and stakeholder management abilities.
Experience supporting sales and business operations teams.

Nice To Haves

Advanced Administrator Certification.
Experience with Sales Cloud and Service Cloud.
Familiarity with SOQL and Salesforce development concepts.
Experience with Salesforce integrations and API-connected applications.
Experience with CPQ, Marketing Cloud, or Revenue Operations tools.
Bachelor's degree in Information Systems, Business, or related field.

Responsibilities

Administer and maintain the Salesforce platform, including user management, security settings, profiles, permission sets, and role hierarchy.
Build and maintain reports, dashboards, workflows, validation rules, flows, and custom objects.
Gather business requirements and translate them into scalable Salesforce solutions.
Support sales and operational teams by identifying process improvements and automation opportunities.
Manage data imports, exports, cleansing, and ongoing data quality initiatives.
Troubleshoot system issues and provide timely user support.
Configure and maintain integrations with third-party applications.
Develop and maintain documentation, training materials, and best practices.
Partner with leadership to drive adoption and maximize Salesforce platform value.
Stay current with Salesforce releases and recommend enhancements.