Salesforce Administrator

Amrize•Nashville, TN

2d•Onsite

About The Position

Amrize Building Envelope (ABE) is accelerating their Customer Relationship Management (CRM) Transformation and is seeking an experienced Salesforce Administrator on the Marketing-Digital team to manage their CRM capabilities and platforms. This role will be critical in driving CRM adoption across sales, marketing, and customer support. Through data integration management, training, and reporting and feature enhancements, the CRM Administrator will become the CRM user’s best friend. This individual has an Agile and experiential mindset, is passionate about data/analytics, and excels at managing integrated CRM platforms. This is an engaging and hands-on role, and the CRM Administrator is therefore an individual who is highly capable of operating and excelling at both strategic and tactical positions.

Requirements

BA/BS degree or equivalent work experience
3-5 years of hands-on experience with Salesforce Sales and Experience Clouds is required
Excellent communicator and creative thinker, with an ability to use data to inform all decisions
Self-starter to proactively review and improve functionality of Salesforce applications
Strong technical and effective problem-solving skills
Strong Analytical skills to respond to requested changes and identify customizations and to manage conflicting priorities and meet deadlines

Nice To Haves

Experience with MS Dynamics optional
Experience with B2B and building products industry a plus
Proficiency in Spanish, with the ability to read, write, and speak at a business level is preferred

Responsibilities

Partner with business stakeholders to translate priorities into outcome-driven initiatives—owning a well-defined backlog that advances customer experience, sales effectiveness, and growth.
Configure and enhance Salesforce capabilities—including objects, fields, flows, automations, and customer experiences—to streamline processes and enable the business to operate more efficiently at scale.
Leverage workflow automation and process optimization to eliminate manual effort, reduce errors, and accelerate end-to-end customer and sales processes.
Independently assess issues, identify root causes, and implement durable solutions that improve system performance, usability, and business outcomes.
Build and evolve reports, dashboards, and data models that provide real-time, actionable visibility into pipeline, performance, and customer behavior.
Partner with senior Salesforce Administrator to define and deliver next-generation capabilities that elevate how customers and internal teams interact.
Collaborate with Amrize IT and external partners to ensure configurations, customizations, and integrations are focused on measurable business outcomes.
Drive data quality and integrity through governance, monitoring, and process improvements—ensuring Salesforce remains a trusted source for decision-making.
Own testing, validation, and release coordination—ensuring new features and enhancements deliver value seamlessly without disrupting the business.
Establish and evolve best practices, scalable design patterns, and standardized approaches to configuration and automation.
Develop targeted training, documentation, and hands-on support to ensure users fully leverage Salesforce capabilities and realize business value.
Serve as a subject matter expert across Salesforce—guiding stakeholders, recommending improvements, and ensuring the platform evolves in line with strategic priorities.

Benefits

Competitive salary
401(k) pre-tax and/or Roth after-tax savings
Employee Stock Purchase Plan
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program