Salesforce Administrator (100% Remote in Poland or Spain)

Docplanner

2d • Remote

About The Position

This role involves owning and governing the Salesforce configuration, including objects, fields, layouts, record types, search, reporting, and dashboards. You will maintain security settings such as user accounts, sharing rules, roles, profiles, permissions, field-level security, groups, and validations. The position requires managing mass data imports, updates, and exports, ensuring data integrity and security, and performing required audits. You will design, implement, and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability, and adherence to best practices. The role includes handling operational and change requests, troubleshooting issues, and working with diverse user groups and business leaders. You will also handle complex support requests, perform root cause analysis, and improve system stability and user experience. Additionally, you will assist in training business owners on new features, developing and maintaining documentation, and owning the end-to-end delivery of Salesforce initiatives, coordinating with admins, developers, and testers. You will also mentor other team members, enforce best practices, and proactively contribute to solution design. Optimizing existing builds to reduce technical debt and improve org health, and managing deployments using CI/CD tools and GitHub are also key responsibilities.

Requirements

• Advanced Working knowledge of relational databases design concepts and data management.
• Advanced understanding of the Salesforce platform and administration of it.
• Sales and Service Cloud knowledge (mainly omnichannel, chats, embedded services, web-to case..)
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
• Experience in working with international teams
• Knowledge of agile methodology / processes
• Understanding of business processes
• Ability to troubleshoot system, process and data issues
• Strong communication skills, open to discussions, team-oriented, with a hands-on attitude.
• Ability to explain technical decisions to non-technical stakeholders
• Demonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.
• Fluent English.
• You master advanced Salesforce features (Flows, validations, complex formulas)
• Implementation of solutions using best practices
• Experience with release management tools
• Salesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder, Service Cloud Consultant or Sales Cloud
• Must have the legal right to work in your country of residence or the location of the role.

Nice To Haves

• Agentforce Specialist, Data Cloud Consultant
• Experience with API integrations, Salesforce org migrations, or hands-on Apex development
• Familiarity with HubSpot — understanding how it connects to Salesforce in a mixed-CRM environment
• Advanced reporting and dashboard expertise — creating insights that leadership actually use
• Additional languages are a plus in our global environment

Responsibilities

• Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboards
• Maintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validations
• Manage mass imports, updates and exports of data
• Ensure data integrity, security and perform required audits reviews
• Design, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practices
• Manage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leaders
• Handle complex and escalated support requests, perform root cause analysis, and improve system stability and user experience
• Assist in conducting training to business owners for new features and help with roll-out
• Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
• Own end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release support
• Mentor and guide other team members, enforcing best practices during design and implementation
• Proactively lead and contribute to solution design, applying Salesforce best practices
• Optimize existing builds to reduce technical debt and improve org health and efficiency
• Manage deployments using CI/CD tools and GitHub

Benefits

• Healthcare insurance
• Wellness that works for you – from gym memberships to mental health support
• Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge
• Meal vouchers (ticket restaurant)
• Transport allowances
• Extended parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed