Salesforce Administrator
About The Position
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, MIS, or other related field or 5+ years of direct, hands-on experience as a Salesforce Administrator.
- Strong Salesforce product knowledge and at least 2+ years’ of hands-on Salesforce Administration experience with a focus on HealthCloud and Field Serviced Lighting applications.
- Salesforce Trailhead Badges/Super Badges.
- Certified Salesforce Administrator (or commitment to complete within 6 months of hire).
- Experience designing scalable, best practice solutions.
- Experience in change management and governance.
- A positive and proactive attitude to platform enhancements.
- Excellent relationship-building skills.
- Ability to liaise and communicate with stakeholders at all levels.
- Ability to translate requirements into technical solutions.
- Experience training end users and key stakeholders at all levels.
- Experience and ability to create technical documentation.
Nice To Haves
- Master’s degree
- Passion and dedication towards continued personal and professional development.
- Active in the Salesforce community.
Responsibilities
- Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud).
- Gather requirements and feedback, design scalable best practice solutions, and manage the product road map.
- Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind.
- Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project.
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules.
- Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
- Sandbox environment management.
- Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience.
- Identify unused or underutilized platform features.
- Create a platform roadmap and define priorities by liaising with stakeholders.
- Own the communication of any platform changes to end users and stakeholders.
- Manage data to improve Salesforce data quality, implement rules and automation as needed.
- Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
- General Application Support.
- Manage and address user support tickets.
- Monitor and improve user adoption.
- Create and conduct new user and ongoing user training.
- Responsible for technical documentation.
- Collaborate with and support integrated applications.
- Other duties as assigned.
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
