Salesforce Administrator

RainFocus•Salt Lake City, UT

1d•Remote

About The Position

RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional Salesforce Administrator / Junior Administrator to support and optimize our CRM platform. This role works closely with our business systems stakeholders and senior team members to define feature requirements, maintain the platform, and customize Salesforce to enable users to get the most out of our technology. You will provide hands-on administration, declarative configuration, and daily user support for Salesforce and other integrated SaaS business platforms. Our team is small but growing, providing an excellent opportunity to learn, grow your Salesforce career, and make a tangible impact.

Requirements

1–3 years of hands-on experience implementing and maintaining Salesforce.com platforms (Sales Cloud and Service Cloud).
Strong experience with declarative development, specifically Lightning Experience, Lightning App Builder, and Salesforce Flows.
Solid understanding of the Salesforce Security Model (profiles, permission sets, sharing rules, and OWDs).
Experience with basic data management tools (Data Loader, Import Wizard) and maintaining data integrity.
Ability to build custom reports, dashboards, and list views to provide business insights.
Excellent problem-solving skills and a knack for troubleshooting user issues.
Salesforce Certified Administrator credential.

Nice To Haves

Exposure to CPQ or Quote-to-Cash processes in a SaaS/recurring revenue company.
Familiarity with Agile/Scrum methodologies.
Experience or interest in learning advanced automation (Advanced Flows, basic troubleshooting of Apex errors).
Salesforce Certified Platform App Builder or Certified Advanced Administrator.
Experience with integrated tools or middleware (e.g., Jira, Slack, HubSpot).

Responsibilities

Customize and maintain the RainFocus Salesforce platform through declarative configuration (Flows, validation rules, page layouts, and custom fields).
Provide day-to-day end-user support, troubleshooting, and user management (roles, profiles, and permission sets).
Manage tasks and help tickets in a fast-paced environment, driving issues to resolution with a strong focus on customer satisfaction.
Work closely with stakeholders and business analysts to document, implement, and optimize system requirements.
Assist with environment maintenance, data hygiene, and basic release management (handling sandboxes and change sets).
Maintain accurate documentation of system configurations, processes, and user guides.
Work iteratively within a small, collaborative Agile team.