Salesforce Administrator

Desert Financial Credit Union • Phoenix, AZ

8d

About The Position

The Salesforce Admin is responsible for the day-to-day Salesforce administration, as well as supporting ongoing platform enhancements/development and 3rd party application integrations. The Salesforce Admin will work with business analysts to finalize requirements, prioritize needs, provide recommendations, and work to implement system changes and enhancements; they will lead the organization in Salesforce goals.

Requirements

• High School Diploma or GED required.
• 2+ years Salesforce Administrator experience required.
• 1+ years Salesforce Developer experience required.
• Knowledge in Sales/Service Cloud, Not-for-profit platforms, and/or Salesforce1 required.
• Administration experience working with User, Roles, Profile, Permissions, Flows, Page Layouts, Validation Rules, Sharing, and Security required.
• Configuration experience using the Salesforce.com point-and-click development required.
• Experience using VisualForce, Apex controllers, SOQL, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform required.
• Proficiency with the Salesforce.com data loader for import, update, and export activities in Salesforce.com required.
• Proficiency with Sandbox administration and deployment management with Change Sets to ensure data integrity required.
• Ability to troubleshoot system, process, and data issues required.
• Experience with gathering requirements required.
• Excellent client-facing written and oral communications skills required.
• Ability to work cross-functionally with all departments required.
• Must be self-motivated and work independently with minimal supervision required.

Nice To Haves

• Bachelor’s Degree in business administration or computer science preferred.
• 1+ years Salesforce Financial Service Cloud preferred.
• 1+ years Salesforce Shield preferred.
• 1+ years Salesforce CRM Analytics preferred.
• Knowledge of integration architecture as well as third-party integration tools and ETL with Salesforce.com preferred.
• Custom development experience in implementing other technology stacks such as Java or .Net. preferred.
• Web services development experience preferred preferred.
• Salesforce Certifications: Administrator, Advanced Administrator, or Platform Developer preferred.

Responsibilities

• Provide day-to-day Salesforce Admin support by creating and maintaining user roles, profiles, permission sets, process flows, lead assignments, and org-wide security settings as needed.
• Maintain data integrity by using system metrics to track trends in usage and by completing de-duping and clean-up activities.
• Provide Data Analysis and Data Transformation, as it relates to our Salesforce objects/fields.
• Consult with business analysts on requirements and translate to solution design specs.
• Develop, implement, and maintain new and existing Salesforce functionality for the desktop and mobile application, including testing and implementation.
• Perform other job-related duties as assigned.

Benefits

• We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED