Sales Training Specialist

Havenpark Communities•Mesa, AZ

14h•Hybrid

About The Position

Havenpark Communities is a fast-growing owner and operator of manufactured home communities across the U.S., with more than 100 communities and 30,000 homesites nationwide. We’re building a best-in-class sales organization, and we need a skilled training professional to help every new Sales & Leasing Agent hit the ground running and keep getting better. As our Sales Training Specialist, you’ll own the full lifecycle of Havenpark’s sales onboarding experience, from curriculum design and cohort facilitation to performance tracking and continuous improvement. You’ll be a trusted partner to sales managers, field leadership, and cross-functional teams, ensuring that every new hire is equipped, confident, and ready to deliver results. This is a high-ownership role for someone who thrives in a fast-paced environment, takes pride in the quality of their programs, and is energized by the direct connection between great training and real business outcomes. Travel to major sales hub locations across the U.S. is required on a recurring basis (approximately every three weeks).

Requirements

2–4 years of experience in learning & development, sales training, or property management training — with a track record of programs that actually move the needle
Proven facilitation skills in both in-person and virtual environments
Strong instructional design and content development capabilities
Program and project management experience — you can own a complex program and keep all the moving parts on track
Excellent communication and presentation skills, with the ability to engage audiences at all levels
A data-informed mindset — you measure what matters and use insights to improve
Proficiency with Microsoft 365, CRM platforms, and virtual learning tools
An extreme ownership mentality — you don’t wait to be told what needs fixing
Bachelor’s degree required
Ability to travel approximately every three weeks to support in-person training delivery across the U.S.
Ability to pass a criminal background check

Responsibilities

Lead the end-to-end execution of Havenpark’s cohort-based new hire sales onboarding program, designed to accelerate speed-to-performance for Sales & Leasing Agents
Develop deep expertise in Havenpark’s sales process, operational workflows, systems, and customer experience standards — and serve as a go-to resource for the sales organization
Manage all program logistics: cohort scheduling, communications, materials, learning systems administration, stakeholder coordination, and learner support
Serve as the program owner responsible for keeping all training content current, accurate, and aligned with evolving business priorities, processes, and tools
Facilitate engaging, high-impact learning experiences using a blend of instructor-led training, coaching, role play, hands-on practice, and systems training
Deliver training both in-person at hub locations and virtually, adapting your facilitation style to drive engagement and learning retention in both formats
Support new hires through the transition from training into the field by partnering with sales managers to reinforce learning application and performance expectation
Design, develop, and maintain scalable onboarding curriculum, facilitator guides, learner resources, job aids, and blended learning experiences
Ensure all materials support operational consistency, learner engagement, and practical readiness for the field
Evaluate onboarding effectiveness through performance metrics, learner feedback, assessments, field observations, and stakeholder input
Identify gaps, implement improvements, and track the impact of training on sales performance and business outcomes
Collaborate closely with Sales, Revenue, Operations, People Operations, and L&D leadership to align training solutions with business needs
Partner with field leadership to stay current on operational realities and proactively evolve training programs to reflect them