Sales Training Specialist

Hilton Grand Vacations • Las Vegas, NV

1d

About The Position

The Sales Training Specialist is responsible for providing follow-up coaching and support to new hires for the first 30-60-90 days, ensuring they understand job expectations, company policies, and customer service standards. This role involves counseling, conducting ride-alongs, analyzing sales data, and delivering targeted training sessions to both new hires and sales managers. The specialist will also be responsible for resolving sales executive issues, promoting employee retention, and contributing to the overall vision of the Sales Training Director.

Requirements

• 5 years of Branded sales experience.
• 3 years of Sales Training experience.
• Ability to work a flexible schedule.
• Professional and positive appearance and attitude.
• Master a thorough understanding of HGV’s different departments for proper customer assistance.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Provide follow-up coaching for 30-60-90 days by counseling, communicating job expectations, and enforcing new hire policies and procedures.
• Report to the Director of Training in Las Vegas and collaborate on training initiatives.
• Prepare and complete action plans/goals and enforce customer-service standards.
• Resolve sales executive issues/concerns within the first 180 days.
• Conduct ride-alongs, write ride reports, and provide daily feedback to Sales Executives and Sales Managers.
• Run weekly sales numbers for each sales executive and review for follow-up and performance planning.
• Hold trainings with new hires and Sales Managers to help them understand Sales Executives' strengths and areas for improvement.
• Hold morning Sales Mentorships to discuss obstacles new hires face and brainstorm solutions.
• Conduct a 30-60-90 day trench training for all new hires, dissecting the process and analyzing the psychology behind sales.
• Release new hires to the floor after they pass testing and their last ride is reviewed and approved by the Sales Manager.
• Provide one-on-one counseling to help new hires understand the sales process outside of a group setting.
• Hold mandatory round tables for new hires and optional ones for sales executives not meeting performance standards.
• Keep sales executives updated with inventory changes and new program benefits/changes.
• Provide tools to aid in the success of their sales process.
• Provide follow-up training weekly, monthly, and one year after the hire date.
• Implement strategies to increase employee retention.
• Provide ethical training motivated by core values.
• Reduce cancellations by providing effective tools.
• Promote career pathing through employee retention.
• Create a fun, competitive, and passionate workplace.
• Support the Sales Training Director’s vision on ongoing projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed