Sales Training Specialist

Timberland Partners Career•Minneapolis, MN

11h•Hybrid

About The Position

We are looking for a Sales Training Specialist to join our Home Office Team in Bloomington, MN. As the Sales Training Specialist, you will support the Learning & Development Department and our portfolio of communities by leading the development and execution of our sales training programs. Timberland Partners is a premier real estate investment and management firm based in Minneapolis, MN. We’re a growing organization of over 550 professionals, overseeing 97 apartment communities across 18 states. Based in our Bloomington corporate office, our Learning & Development team is collaborative, energetic, and eager to drive results through training initiatives. We are driven by a value-based culture and promote a positive work atmosphere built on integrity and a strong work ethic.

Requirements

Bachelor’s degree in a relevant field.
2+ years of L & D experience.
Desire to learn and grow as a multi-family learning professional.
Excellent verbal and written communication skills.
Independent management and prioritization of tasks.
Proficiency in Google Suite and Microsoft Office, especially PowerPoint.
Experience with Learning Management Systems (LMS).

Responsibilities

Drive operational goals by developing and delivering training to improve the efficiency and effectiveness of the sales team.
Lead company-wide initiatives and host live training sessions.
Review the leasing activity of communities experiencing occupancy challenges to identify additional training opportunities, providing extra coaching and leasing resources where needed.
Serve as the Subject Matter Expert (SME) for our Yardi CRM IQ system.
Assist with optimizing workflows, manage the CRM IQ Academy, and develop training resources like video tutorials and quick reference guides.
Mentor, coach, recruit, and onboard new Leasing Mentors.
Partner with Community Managers to ensure smooth new-hire onboarding, design accountability metrics to track program success, and ensure the timely payment of Mentor incentives.
Develop and implement a structured evaluation framework to track key leasing metrics, measuring the direct impact and ROI of your sales support initiatives.
Reinforce job expectations and share fun sales training opportunities and tips via announcements on the company intranet platform.
Maintain an up-to-date library of support resources and learning plans to ensure effective deployment of systems and selling skills to achieve KPIs.
Maximize the utilization of AI and other automated functions to enhance leasing efforts.
Provide exceptional customer service to our team members, troubleshooting concerns and assisting in creating proactive action plans.